Review Time
Unfortunately my first ring caused me problems, possibly because of the finger and hand I was wearing it on. I reported this to Oura with some trepidation as I had been wearing it for a couple of months. Leo, the colleague who replied, could not have been more understanding or helpful. We exchanged a lot of emails over about a two-week period, and I ended up with a new ring to wear on a different finger and on my other hand. (Leo also offered to refund what I had paid if I felt a different ring wasn’t an acceptable solution and I just wanted to return the one I had bought). Faultless service from start to finish, and although I’ve only just started wearing my new ring I do I have a good feeling about it. Very well done indeed.
If you are asking about the AI tool in Oura ring, I have not used it enough to give a strong "good nor bad" rating yet. But I will say, so far what I have received, when used, has been helpful. I will be glad to provide more detail feedback once I use it enough
Oura's customer service has been great! My Oura ring 4 died after 8 months of use. I notified them and immediately started to address the issue. I had to submit some simple information and they determined that I would be sent a replacement ring free of charge. No jumping through hoops! The only reason I didn't give 5 stars was due to the fact the ring died so quickly. But other than that, they were a pleasure to deal with.
Disappointed about the coating. Today is day 5 with my oura ring. I noticed on day 3 that there was a chipped spot already. Normally plated rings don’t fade this easily, so of course i am disappointed when i paid more money for a gold topcoat. It’s small now, but I am afraid it will deteriorate faster now and I still think its way too soon. + I now read on the site that to avoid damage oura-users should wear the ring on their non-dominant hand. That should have been in the sizing video and sizing information. My ring fits the best on my dominant index finger, so switching gave me an inaccurate reading.Update 19-5: I gave my information (email address), but customerservice did not get in touch with me (yet). Update 31-5: Customerservice or Oura social support never reached out to me!
When I first put on my finger the OURA ring 5 years ago, I had 17 min. of deep sleep - now it it 60 to 90 minutes. It helped me to understand why, when, what to do to improve my sleep and health. I am very gratefull. Whenever I had a problem with connection or battery OURA Team was there to help me instantly. Thank you!
I've been an Oura customer since 2019 and recently upgraded to the Gen 4 ring. I use Oura primarily to track my sleep stats and menstrual cycle - as it gives a continuous reading of your body temp overnight, which women can use to understand changes in their basal body temperature. I recently experienced a fault with my Gen 4 and had to contact the customer service team, who were polite and supportive in their communications and resolved my issue very quickly. Love Oura - this is the superior sleep/cycle tracking product on the market and what a relief the customer service stacks up to the product.
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