Review Time
No prorated refund for annual subscriptions even after losing the ring. But they do offer $50 discount to buy a new ring. I lost my ring twice and that's my fault. But to not get a prorated refund is also not just and self-serving.
I was leery about contacting the Oura Customer Service Chat. I have had awful interactions lately with customer service from various companies and walked away disappointed, disgruntled, and devastated. After my ring not working since 8 May 2025 - not charging, not updating, and flashing red/white when ever I wore it - and I just got it for Christmas 2024 from my husband and sons. I sucked it up and contacted the Oura Chat. I was SO HAPPY for the service, kindness, patience, and explaination goven to me. The experience I received, was beyond my expectations. The customer service reps: Mia, Oliver, and Chelsea, were quick to respond to my questions. They were knowledgeable on how we needed to proceed. Qqq
After wearing the Oura Ring for six months, I can confidently say I’m very disappointed — both in the physical quality and the data it provides. I upgraded to the rose gold version, and the finish has not held up at all. It’s now scratched, tarnished, and has taken on a greenish tint — definitely not what I expected for the price point.As for the insights, they’re underwhelming. Aside from sleep tracking (which is fairly solid), the ring provides minimal meaningful feedback. My Apple Watch does a far better job with activity tracking, heart rate insights, and overall health data. The Oura Ring feels more like a trendy accessory than a true health tool.It’s being promoted as a powerful wellness tracker, but in reality, it doesn’t offer medical-grade insights or the actionable data it claims to. Unless your only interest is tracking sleep, I wouldn’t recommend it.
Shocking customer services !! Ring 4 lasted a month and then died. Being trying to get through to customer services and it’s a joke !! Everything is via email and it’s 4 to 5 hours between replies. Was asked to send a photo of the ring not working, like how is that even possible ?? Don’t waste your money. **Update** Oura ring have finally agreed to replace the ring, but do not give a full warranty on the replacement. This is a clear indication that they do not believe their product will have any longevity. p.s as a side note, they advised i can give the old broken ring to a friend, really !!
When I run into questions, I start with the chatbot Finn. If Finn can't help, I leave a mail message and someone gets in touch quickly. I've never had a problem getting questions answered. And I love the app because it's easy to use, intuitive.
I've been using the Oura Ring for a while now, and overall, it's been an excellent tool for tracking sleep, activity, and overall wellness. The insights it provides are incredibly valuable, and I appreciate how effortlessly it integrates into my daily routine.Recently, I was upgraded from the Gen 3 to the Gen 4 model by Oura at no cost due to battery degradation with my original ring. I was really impressed by their customer support and commitment to user satisfaction. The Gen 4 performs even better, with noticeable improvements in battery life and overall responsiveness. It's reassuring to see a company stand behind their product like this. Highly recommend!
I’m not happy at the fact my oura ring stopped connecting after 2 months . But I’m rating them 5 stars for their customer service I got in contact with them and explained the situation they sent me a replacement no issues. But this $500 ring should really not be having issues especially because it’s the latest model.
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