Review Time
I have had ring 4 for about 2 months now. Initially all worked well but recently missing heart rate data at times and extending acknowledged nap times for hours without asking for confirmation. This cannot be changed. Can only be deleted which would lead to incorrect data. Raised with Oura who promise 24 hours response time. It’s been more than 72 hours with no response. Have updated app and things have worsened. Things I slept between 6pm and midnight and that I was awake after midnight. The opposite of what actually happened. This has led to inaccurate data. I have now also raised with the company but not hopeful of a response. Appalling customer service.
I was having trouble with my ring connecting to my app multiple times. The troubleshooting tips on the app did not work so I connected with the chat bot. It was able to help me get my ring connected. I inquired about this issue and if my ring needed to be replaced. Chatbot connected me with customer service via email. They reached out to me within 24 hours and my new ring was on its way.
Amazing Customer Service!I have had the Oura ring for 4 months and have been learning so much from its data and the advisor. Recently my Oura stopped functioning correctly so I started with the AI chatbot on the app. It immediately identified the problem and offered a quick solution. Within minutes I received an email from a human confirming the chatbot information. I was concerned about my data being lost and they were able to expedite my replacement. They went above and beyond to offer me quick solution. The customer service was incredibly efficient, friendly, and able to answer all of my questions quickly. By far the best customer service I've ever received! Kudos to Clare and to the team for this wonderful experience.
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