Review Time
My ring battery had an issue after 2 years of usage, the support team was fast and identified the issue immediately. They offered me discount for buying new one or to receive a restored ring. I got my restored ring and am very happy with the customer care! Absolutely amazing. Love Oura ❤️
Five stars for Oura Ring's exceptional customer service! I recently had an issue that required their attention, and I was so impressed by the professionalism, politeness, and patience of their team. They took the time to thoroughly understand my situation and provided comprehensive support without ever overstepping any privacy boundaries. It was clear they valued my information and handled everything with the utmost respect. Their commitment to both excellent service and data privacy is truly commendable.
Ich trage den Ring Gen 3 nun seit einem Jahr. Mit den Funktionen und der App bin ich zufrieden.Die OPTIK ist leider eine KATASTROPHE!!!Die Oberfl'?che ist so verkratzt (normale Nutzerin, arbeite im B'?ro, nicht auf dem Bau!), dass das Gold zur H'?lfte fehlt. Nach nur einem Jahr. So schlechtes Material, SIEHT AUS WIE AUS DEM KAUGUMMI-AUTOMATEN. F'?r 450 € plus 72 € j'?hrlich erwarte ich eine hochwertige Legierung, die h'?lt!!! Frechheit bei dem Preis. Qualit'?t au'?en NULL PUNKTE.
I've been a customer from practically day one when Oura launched their first health ring over half a decade ago. After I had a major heart attack and a subsequent triple heart bypass operation it was essential for me to monitor my vital signs with devices that were both accurate and reliable and the best on the market at that time was the newly released Oura ring.Fast forward 5 years and despite new competitors, they are still the market leaders.The app has been great from the beginning but is constantly evolving with new features.I recently had a small problem with my ring holding a charge and after explaining the problem to the Oura chatbot (it was late on a Sunday night) I recieved an email stating that it had identified the problem and a new Oura ring & charger would be dispatched via DHL to me in the morning at no charge to me, despite my ring being out of warranty.Other companies please take note - this is what true customer service looks like.Would I recommend Oura devices to other people looking for a state of the art way to monitor their health?Absolutely yes - in a heartbeat.
Leider ist der Ring (Oura 3 Heritage) nach 4 Monaten kaputt, laut Oura ist die Batterie hin. Nach langem hin und her will die Firma einen Ersatzring schicken, was grunds'?tzlich ein guter Service w'?re. Ich bestehe aber auf eine R'?ckerstattung. Meine Anfragen werden nicht beantwortet. Es scheint ein Entweder-Oder zu sein. Entweder ich trage weiterhin einen Ring oder ich zahle 300 Euro f'?r ein unbrauchbares Produkt. Das ist definitiv nicht der richtige Umgang mit dem Endverbraucher. Sehr Schade.
I’ve been an Oura user for years, and their recent handling of a battery issue with my out-of-warranty ring completely won me over. When I contacted support expecting little help, they surprised me by offering a free restored Gen3 replacement—no pushy upsells, just genuine care for a loyal customer. The process was smooth, and the restored ring works perfectly (looks and feels brand new!). What stood out was how they turned a frustrating situation into a demonstration of integrity. In an era where companies nickel-and-dim customers, Oura’s willingness to stand behind their product—even years later—is rare and refreshing. Yes, the membership model takes getting used to, but the hardware quality and *this* level of service make it worth it. If you value a company that treats customers like people rather than transactions, Oura delivers.
I’ve been using an Oura Ring since 2020 and find it incredibly useful for tracking improvements in sleep, exercise and stress levels. On the rare occasions that anything has gone wrong with my ring (which has been due to the battery) I’ve been able to get a rapid response from customer service (24/7 using their excellent chatbot) and if a replacement ring is needed they send that out straight away.
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