Review Time
I was having some issues with my ring. An associate walked me through a few tests to determine the nature of the issue. Once it was determined that something was wrong with the ring I was immediately given a few choices including in new ring or a refund. I thought that was excellent.
I have had my Oura ring for 1.5 years and I love it! So when it wasn’t holding a charge I thought I’d just reach out to tech help and they’d fix it and that would be it. Instead they told me that it couldn’t be fixed but I qualified for a replacement ring. I immediately agreed and was told it would take 1-2 weeks to get. I was devastated to be without my ring for so long, however my replacement came in 2 days. I immediately did everything I needed to do to get back in business. But after a day my ring wasn’t connecting and all the remedy fixes didn’t work. I again, reached out to tech support and when we tried to troubleshoot again without success my case was escalated. I answered several key questions we troubleshot one more time and viola’ it worked. My replacement ring and I are back on track and I lost little data in between. Thank you Oura for ALL your help and for your amazing tracker!
My Oura ring stopped accepting a charge after using it for 3 years. When I called to ask if they could fix it they said they’d send me a refurbished one free of charge, or $50 off a brand new one! The whole transaction was completed in under 12 hours and they were so friendly and helpful the entire time. Love this company. And the data from my ring is a game changer!
I continue to be impressed with Oura. Something seemed to be off with the battery life on my Gen 4 ring. After a quick chat with "Finn" (their AI expert), my concerns were escalated with a promise of a response within 24 hours. Even though my initial conversation was over a weekend, by Monday morning, the Oura team identified an issue, and without any further engagement on my part, they asked me to verify my ring size and my shipping address get me a replacement. Most "chat bots" force you into frustrating conversations before escalating a problem. NOT so with Oura which was a true breath of fresh air. I've been an Oura owner since 2019. Every company should borrow a page from their book. Stellar experience all the way around!
Getting my GEN 4 Oura ring was one of the best decisions I ever made. Even though my ring had a warranty issue that required a replacement ring, the company made requesting the replacement so easy and they sent it to me quickly. I think the client service is fantastic and I really appreciate the insights through their application and ring product to help identify areas where you can improve your health and track really important health metrics. I highly recommend Oura!
Oura is a life changer for me. I know how much, and how well, I slept the night before. I know how ready I am for pushing it or taking it easier today. It even monitors my body temp and tells me when to rest. For me, knowing my blood oxygen levels are critical, so it's a health monitor as much as an exercise advisor. It measures 22 different data points and is constantly upgrading its algorithms to give me the most accurate data and guidance possible for a total health picture.
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