Review Time
The representatives made it easy to get in contact with members that addressed my concerns and responded quickly to resolve my issue. Oura kept me updated with the resolution process and promptly took care of my issue. They were very responsive and offered great product support.
I have been a long time OURA user and love the ring and the technology which helps me track my sleep and health metrics. Customer Service were AMAZING at helping me when I had a battery issue with my ring - it is a pleasure to support such a great brand that cares about its users.
When I explained my Ring issue, I was quickly put in touch with a representative. They were able to quickly diagnose the issue (faulty battery) and overnighted a new ring to me, allowing me to hardly miss a beat in using my Oura ring. It has been very helpful to me going through cancer treatments and post-treatment recovery, so I’m grateful to Oura and especially Emma in Member Care. Thank you! Rob
The Oura ring is a game changer in regards to data on how you as an individual are doing and how your body is performing. My original ring failed, however the Oura support team responded quickly with attempts to fix locally and move to replacement very quickly in the process, getting me a replacement within a couple of days.
I have been very skeptical about companies that I cannot call and the only way to contact them is by email with that being said every time I had an issue my Oura ring I’ve had no problem with the time it took to reply and the help that I received when it came to the emails that I sent to their team for Assistance. They have always given me to respect as a customer and we’re diligent in taking care of my issues with my ring.
My 6 month old Oura ring 4 started having battery and connection issues. The Oura team responded quickly and is sending a replacement. I am so pleased and happy to get a working ring because I love it!!! I’m obsessed with tracking my sleep and my heart rate.
I recently had my oura ring stolen , Dylan and the team at Oura were brilliant at dealing with my query, super efficient, responded in a timely manor and resolved my query by replacing my ring and also giving me two months membership free due to not using the ring and missed data. I am super happy with Oura and would recommend them to anyone looking for a new gadget , the team get back to you asap which is really good , one happy customer here.
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