Review Time
I’ve been wearing Oura rings for almost 4 years and it’s incredible to have all this data and health baseline metrics to track how I’m doing. Oura support has always been super responsive and when I had a battery issue 10 months after I purchased my ring it was still under warranty so was quickly sent a replacement. Always impressed with Oura and happy to have access to such great health tech!
First, customer service is always "spot on" with the Oura team and never had a bad encounter. Second, I've been using the Oura since early 2020 and I have learned to use the data to better my health. I have greater insight into what's happening and steps to take to improve (the blogs and info are great, including sharing the data with my medical provider). I love the linked content for meditation and sleep tools too! I will confidently say I'm an "Oura user for life." Trust me, the data from Oura is better than my smartwatch!
Customer service ignores your mails. The Oura ring looks awful after two months (I take it off when I wash my hands or take a shower ). I have messaged them many times about this, but I have never received a message by an human being. UPDATE: How can I send the information you need to help me?
After I received my new Oura Ring, setting up the apps I used the online bot. Great it was really fast, no waiting for those "..." intervals. Unfortunately, the AI bot was hallucinating or had incorrect sources and in the process my account was locked. So, it submitted a trouble ticket for me. Several weekdays (no weekend real support available) later I received a rude response that it was not possible to do what I was attempting to do, while refusing to acknowledge that the AI bot had told me to do it. Also, the online documentation is complexly organized to be diffifult to navigate only if you already know what is there, and definitely not for finding a fix for an hallucinating problem. After a few exchanges passed (with days more of gaps) with no actual help but a few hints I was apple to get the iOS app to work. On the last day of my free trial my ticket was passed to a support manager. She was great, she unlocked my account, clearing up a number of issues. Only after I gave her a good review did they ask me to post a review on Trustpilot, so I suspect this is not what they anticipated. The ring data, once you can get to it, is interesting but not necessarily insightful. But it's a great concept. So, just be prepared to deal with arrogant and unreliable support and to escalate quickly, not that they make that easy either.
Customer service is not existent. Customer service is done through a chat bot. Horrible! Oura changed their app in March and it only affected some users. I have used the miles function on the app for 3.5 years now, and then over night it is gone! Every single one of my family members with Oura rings still have their total miles on their app. Mine is gone! I cannot get help from Oura. Their chat customer service is automated and is a waste of valuable hours! Yes, hours I have spent on chat with Oura. It is like going around in circles with every chat. I couldn't be more frustrated with their customer service! It is absolutely awful!
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