Review Time
My ring has been dying really fast and never connecting to my app. I messaged Oura and they looked into it and figured out my problem within 24 hours! They were super quick and helpful and are replacing my ring. Oura had some of the best customer support!
I've had my ring for a few years now and initially had the subscription. But because I didn't really use the app very much it felt a bit cheeky to keep on having to pay for a service when the ring was quite expensive in the first place. The issue is that if you don't pay for the subscription then the ring is next to useless and a complete waste of money. I get better free information from my phone. I would not recommend this ring)service to anyone
I've had a great experience with this company - the ring is expensive but has been beyond worth it with very helpful and insightful health data. I get asked a lot by friends "is that the Oura ring? Do you like it??" And I've always said enthusiastically that I do. A couple days in a row, it stopped recording my data, which was frustrating, so I sent a help request to figure out how to fix it, and the company quickly responded, analyzed my data, and decided to just ship me a new one. Any hesitation I had from the couple days of issues are gone - they were so quick to be helpful and exceeded my expectations. The ring is worth it (the warranty is worth it), and the subscription is worth it.
Oura has not only the best products, but their customer service is EXCELLENT! I was having a problem with my Oura Ring 4 and this last Sunday (5/11) I chatted with Finn, their chatbot online. Finn was able to determine that my ring was having a hardware issue and put me in touch with Melanie from customer service. Melanie reached out via email within 2 hours of my chat experience. She confirmed there was indeed a hardware issue and they were sending me a replacement ring, but I had to submit some information for purchase confirmation. I sent that back immediately and within an hour, Melanie had processed my replacement! The next morning (Monday, 5/12), I received a shipping confirmation and my ring arrived on Wednesday, 5/14!! The total process was very fast - I was so very surprised and pleased with how easy this was to resolve. From the time of the chatbot conversation to receiving my replacement ring at my home, was only 3 days!! That is what I call superb customer service! I wish all companies followed the Oura way of customer service and excellence!
UPDATE: 12th JuneI have sent an email/tickets everyday this week and still no response from Oura.I returned the ring within the 30 day return window on the 16th May. Oura confirmed I would be refunded in full. The ring was delivered back on the 19th May and receipt confirmed by Oura.I have now sent 6 emails requesting an update on where the refund is. Joseph and Maggie in Oura support initially provided different answers on the refund status and now will not return emails or support tickets.I just want my money returned to me. Desperately poor experience and I would caution anyone to deal with Oura after my experience.
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