Oura has not only the best products, but their customer service is EXCELLENT! I was having a problem with my Oura Ring 4 and this last Sunday (5/11) I chatted with Finn, their chatbot online. Finn was able to determine that my ring was having a hardware issue and put me in touch with Melanie from customer service. Melanie reached out via email within 2 hours of my chat experience. She confirmed there was indeed a hardware issue and they were sending me a replacement ring, but I had to submit some information for purchase confirmation. I sent that back immediately and within an hour, Melanie had processed my replacement! The next morning (Monday, 5/12), I received a shipping confirmation and my ring arrived on Wednesday, 5/14!! The total process was very fast - I was so very surprised and pleased with how easy this was to resolve. From the time of the chatbot conversation to receiving my replacement ring at my home, was only 3 days!! That is what I call superb customer service! I wish all companies followed the Oura way of customer service and excellence!
