Review Time
I’m using Oura for the past 4 years and I’m a user since the launch of Gen2. I’m now on my Gen3 already flirting with Gen4. But my experience with the product is always great. Nice to see my activity cycle but especially my sleep cycle. The combination of both lead us to have great choices on how to behave to try to achieve a better lifestyle. When my Ring failed me with issues on its battery, the Oura team was flawless on testing the ring remotely, giving me the results in seconds and already finding replacement alternatives even though my warranty period was passed. Way to go Oura!
The customer service I received from Oura regarding my recent Gen 4 battery issue was exceptional. While the Gen 4 is advertised to last up to 8 days, mine was lasting just under 4. The representative informed me that this was still within the acceptable range. However, as a long-time customer, they offered me a one-time exception and provided a replacement Gen 4 ring in hopes of improved battery performance. They were responsive and empathetic throughout the process.
I reported an issue with my Oura Ring 4 disconnecting from the iPhone Oura app. Klaus guided me through the support process and determined it had a battery issue which was covered under warranty. I just received my replacement Ring 4 and everything is working as normal.
Da das Gr'?'?enprobierset f'?r den Oura Ring 4 bei Amazon nicht verf'?gbar ist, obwohl auf der Produktseite aktiv daf'?r geworben wird, wollte ich Oura kontaktieren. Leider wird man im Hilfebereich von Oura konsequent mittels eines sehr schlechten Chatbots abgefr'?hst'?ckt. Der Kauf des Rings hat sich bei diesem nicht vorhandenen Kundenservice f'?r mich erledigt — da erwarte ich f'?r diesen Preis deutlich mehr.Dazu kommt: Laut Trustpilot nutzt Oura m'?glicherweise nicht unterst'?tzte Einladungsmethoden f'?r Bewertungen, die die Bewertungen in nicht neutraler Weise verzerren k'?nnten.
I just received some rather impressive customer support from 2 people - Naomi initially and then Dylan.I got prompt, professional and courteous responses from both, which fully resolved the issue I had.Top marks and couldn't ask for anything more - it's rare to get customer service like that.It also reminds me of a few years ago when I emailed about another issue and I got a similarly impressive service, in particular the person (who was called Reinar) voluntarily called out how the service hadn't been up to scratch by that point, but again did everything that could be done to resolve it, along with an apology and full ownership.Again, such service and accountability is rare, so when coupled with prompt, helpful and solution-orientated emails, it makes for beyond 5 stars.Keep it up Oura - great work.
Claim your business profile now and gain access to all features and respond to customer reviews.
