I just received some rather impressive customer support from 2 people - Naomi initially and then Dylan.I got prompt, professional and courteous responses from both, which fully resolved the issue I had.Top marks and couldn't ask for anything more - it's rare to get customer service like that.It also reminds me of a few years ago when I emailed about another issue and I got a similarly impressive service, in particular the person (who was called Reinar) voluntarily called out how the service hadn't been up to scratch by that point, but again did everything that could be done to resolve it, along with an apology and full ownership.Again, such service and accountability is rare, so when coupled with prompt, helpful and solution-orientated emails, it makes for beyond 5 stars.Keep it up Oura - great work.
