The customer service I received from Oura regarding my recent Gen 4 battery issue was exceptional. While the Gen 4 is advertised to last up to 8 days, mine was lasting just under 4. The representative informed me that this was still within the acceptable range. However, as a long-time customer, they offered me a one-time exception and provided a replacement Gen 4 ring in hopes of improved battery performance. They were responsive and empathetic throughout the process.
