Review Time
I had high hopes for the Oura Ring, especially given the $350 price tag. Unfortunately, my experience has been frustrating and disappointing. • The battery started having issues in less than six months, which is unacceptable for a premium health product. • The build quality is questionable—the ring developed noticeable scratches within a few months and no longer looks presentable. • What’s worse is the customer support. I was promised a replacement, waited over a week without any updates, and was then told they can’t ship to Zambia—despite the fact that they sold the ring to me in Zambia in the first place. How does that make sense?I appreciate the concept and the health insights, but the execution and support do not match the price or the hype.
After my ring had an issue, I had two care reps try to figure out the issue this was all happening on a Friday and Saturday.By Sunday evening the girls figured it was a hardware issue. The warranty was approved and 3 days later I will have my new ring. Thanks Oura
Oura is an exceptional company experience. Their product is exceptional. Some late arrival companies have more expensive alternatives but they don’t match up to Oura. The purchase process was great and their customer service both in warranty and out of warranty are exceptional. I am a proud Oura owner for more than 4 years.
Der Kundenservice ist eine absolute Katastrophe. Erst der Chat mit einem KI bot der zu keinem Ergebnis f'?hrt und dann die R'?ckmeldung auf das ge'?ffnete Ticket. Hier ein Ausschnitt aus diesem:ch verstehe, dass Ihr Ring nicht l'?dt und keine Verbindung zu Ihrem Telefon herstellt. Um dieses Problem zu beheben, versuchen Sie bitte, das Ladeger'?t und das Ladekabel mit einer Stromquelle zu verbinden, ohne den Ring auf das Ladeger'?t zu legen. Da Sie erw'?hnt haben, dass das Ladeger'?t-Licht f'?r etwa 8 Sekunden durchgehend wei'? leuchtet und dann erlischt, bedeutet dies, dass das Ladeger'?t und das Kabel funktionieren. Der n'?chste Schritt ist das Testen mit dem Ring auf dem Ladeger'?t: Stellen Sie sicher, dass das Ladekabel mit dem Ladeger'?t und einer funktionierenden Stromquelle verbunden ist. Meinen die Leute im Support eigentlich man ist zu d'?mlich ein Ladeger'?t anzuschlie'?en?
I love my Oura Ring because it’s really opened my eyes to how important sleep and recovery are. It gives such clear insights—not just on sleep, but also on things like HRV, cardiovascular age, and overall readiness. The ring itself is simple to wear and easy to use, but it’s packed with useful data. I especially love using ChatGPT alongside it to help break down the numbers and better understand what everything means. It’s been a great tool for taking better care of my health.
I’ve been using my Oura Ring since the end of 2019, and I can honestly say it’s been one of the most life-changing tools I’ve ever owned.With a complex mix of chronic health conditions, I used to feel completely in the dark—unsure when it was safe to push myself and when I needed to stop. The Oura Ring changed that. Its temperature tracking, heart rate monitoring, sleep analysis, and stress indicators have become a true lifeline. I now understand what my body needs, when to rest, and when I’m okay to move forward. That kind of clarity has brought a quiet peace I didn’t know I was missing.And the customer service? Absolutely phenomenal. Every time I’ve had an issue with my ring or charger, the team has gone above and beyond. Kind, responsive, and truly caring—they’ve helped far more than they had to.This little ring gave me back my sense of safety, my rhythm, and in many ways, my life. I’m deeply grateful.
Noticed my battery wasn't lasting like it should so I started a chat with the in app bot. It did some sort of remote diagnostic and found an issue with my battery. Within a couple of days, and some info sent to the team, they are sending a replacement ring free of charge. It is a rare thing these days and very much appreciated to have customer service that actually cares about the customer experience.
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