Review Time
My battery on my ring started to die fast. Oura offered to replace my ring with no questions asked. Not only did they replace my ring, they also said I could keep my original ring and give it to a loved one. I thought this was very generous considering how expensive the rings are. After this experience I am an Oura customer for life!
Customer service was excellent. I had an issue with my ring I had purchased back in 2023. After chatting with customer service they gave me 2 options. The first being a discount on a new gen 4 ring and the second being a refurbished Gen 3 ring free of charge. I felt like this was more than a fair exchange considering how old my ring was. Once I decided too go with the refurbished ring and let Oura know, I had my new ring in 4 days. Really remarkable and fantastic.
I had an incredible experience with oura’s customer service. I wanted to return the ring I just bought in silver to buy the brushed silver instead as it would match better with the rest of my jewelry and Maxwell, the customer service manager guided me super smoothly through all the steps. I was all very clear and straightforward. I can totally recommend the oura product and customer service team is excellent
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