Review Time
Excellent customer service. Each time I email customer service they reply very quickly and are able to solve the problem almost immediately. I had some colour changes in the rose gold ring and they sent me a new one without any delays. The best customer service I have encountered.
Customer support is nonexistent really.For such an expensive piece of technology, this company should understand that good customer support is essential, but they clearly don’t seem to care.No phone in or out options. Chatbot closes you out and does not direct you to anyone.Oura need to lift their game.
I had an issue with the battery in my Oura ring after about 5 months. I contacted the Oura help team. They helped me file a warranty claim, and I had a new ring in a matter of days! Excellent customer service. The performance of the ring and app are amazing.
Recently my ring was struggling to hold battery charge. I reached out to Oura and opened a ticket with them. I had the best interaction with a representative. He took time to walk me through possible fixes which ultimately ended up with a replacement (I was still under warranty). Never had to wait long for a response and once the claim was filed the ring was on its way to me. Really love their product and the fact that that they stand behind it.
The fact that oura teams tries to resolve my issue with my battery the first time when they replaced my ring and the second time to get to know the main reason for battery drain one my replaced ring .. this was great. Also, compensating me with three month paid membership.The main reason I believe was when oura introduced oxygen sensing, I have noticed a big drain but I realized later when I was analyze it after oura replies on my concern. Once I closed this feature, the battery is now surviving longer enough as needed to be. Hopefully this feature gets fixed but oura team to minimize battery drain to use this feature during my sleep.Thanks oura team
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