Review Time
I loved my oura ring before even having to contact customer service.I bought my first Oura ring (model 4) this past November 2025. Since then, I have fully integrated it into my daily life. It has taught me more about my body than I have ever known. It has helped track my workouts, my infertility journey and sleep issues. I have recommended it to countless people (I should have made a commissions! lol)This past week (June 2025) I noticed that my battery was being drained much faster than normal. I usually can get 5+ days out of it while still using each feature to the max (recording HR workouts everyday, etc). I opened the app, found “Finn” the AI help, and simply asked him to run a diagnostic on the battery. It immediately came back with the fact that my ring was not running optimal, and a customer service rep would contact me to send me a new ring.I was skeptical, but an hour later, Anne emailed me to get my mailing information and a copy of my purchase receipt (from Best Buy) to send me a new ring.Blown away. Already have been telling all my Oura friends about this incredible customer service. Am convinced to buy my husband one for our anniversary now.
I had an issue with my health ring and from first raising it through to resolution the process and the way it has been dealt with has been faultless. Good communication and updates from all of those who got involved resulted in a quick resolution.
The ring is great, but they double charge the required membership fee and the AI bot named Finn won’t help and won’t provide a phone number to dispute the charge. Don’t waste your money on a scam company, stick with the Apple Watch
I can't believe the bad reviews about poor customer service - Oura has provided me with some of the best customer service I've ever experienced! The kindness and compassion they showed me has been above and beyond. I purchased my Ring 4 in December and after a very serious health issue I lost a lot of weight and my ring was unwearable because it fell off all the time. I couldn't afford to replace it and as it was 6 months old I was out of any return window. I also bought it from John Lewis and not Oura directly. However they made an exception and accepted my ring back to exchange for a smaller size. They provided the return postage label too. Oura also gave me 3 months complimentary subscription. Shout out to Lucy, Emily and Matt who provided amazing, compassionate customer service. The Ring 4 is an amazing product. It's health tracking is so accurate and the battery lasts several days. It accurately helped me track my health metrics when I was sick which provided a lot of comfort.
I’ve had/worn my Oura ring for over a year and it’s made a significant improvement in my daily workouts and sleep quality. I recently had a problem with my first ring which was immediately replaced and when my account became inactive due to a billing confusion, a live representative helped and got me back into sync. Thank you for your guidance and care. Love my ring!
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