Review Time
I purchased my Oura ring on May 15, I learned to love it and keep track of my body. This was especially important to me as I just started a new health journey. The ring was great for the first two weeks but for some reason my battery kept dying ridiculously fast, and it got worse over time and it reached the point of only lasting half the day. So I figured I got a faulty ring. Naturally I would have went to exchange it but I already past the return/exchange period. So I did some googling and saw that Oura does replace the ring as I read in some discussion boards. I reached out to customer service via my Oura app and started with the chat box about my rings battery life, they ran a test and was able to confirm I had a faulty battery. From there the chat box connected me to customer service and they were swift with contacting me and sending a replacement. I’m very happy with the the results of this. Thank you.
I have been wearing my oura ring for over a year, and recently I have had a few issues with the battery. I reached out to customer service and they were able to quickly help by offering to send a new one! My issue was solved within a day and my new ring is already on the way.
I initially rated the Oura Ring 1 star, but I’ve now raised this to 2 stars after Oura customer service offered a 12-month complimentary membership as a goodwill gesture. I appreciate the effort to make things right and may consider updating this rating further if I have a better experience during this period.I really regret buying the Oura Ring. For ?300 plus a ?5.99/month subscription, I expected reliable and useful health data. Unfortunately, the sleep tracking has been inaccurate on multiple occasions — including nights where I was clearly awake for several hours in bed, yet the ring still reported this time as restful sleep. Worse still, the option is not available to simply manually update the numbers to fix its inaccuracies, which makes the Oura Ring very unreliable.Looking back, I wish I had chosen a different product—something with better accuracy, more flexible functionality, and without the burden of a monthly subscription just to access key features. I raised my concerns with Oura’s customer service and requested a refund, but was told that inaccuracies didn’t fall under their warranty, and that refunds are only available within 30 days of purchase. Given the price, the subscription model, and the health-related use case I explained, I was left very disappointed by the lack of resolution.If you’re considering this ring for health monitoring, I’d recommend looking elsewhere. Other options like the Samsung Ring don’t require a monthly fee and may offer better value. Oura’s high price, limited accuracy, and paywalled features have left me very disappointed — though I now wait to see whether the experience improves over the complimentary year of access.
Sent out wrong ring sizers and have messed up my order!! Order the Oura 4 and had to wait for ring sizers to complete the order. These arrive relatively quickly and my order was placed.I received the ring today only for it to be ridiculously tight and cannot wear it on the ring I chose using the sizers provided by Oura.I was glancing through the App when I came across information stating the Oura 4 has white ring sizers and the Oura 3 has black ring sizers.I received black ring sizers despite ordering and paying for the Oura 4, so the reason the ring doesn’t fit is because Oura have sent the wrong sizers. I’m trying to arrange a return ans having to deal with chatbot for it to say there is an issue with my order number.I don’t expect to pay ?400 for an item and have all this inconvenience. I just wouldn’t expect this kind of error when spending that type of money on a fitness tracker. The worse thing is, if I hadn’t have been glancing on the website, I’d have never known I had in fact been sent the wrong sizers and the ring was the incorrect size.It’s so unprofessional and has put me off proceeding with the order!
Claim your business profile now and gain access to all features and respond to customer reviews.
