Review Time
I had some battery issues with my Gen3 ring and messaged the virtual assistant. My ring charge would last about a day and a half. After checking my account I was told there was an issue with the ring and it needed to be replaced. My new ring was shipped out right away and delivered in 2 days. Awesome customer service I’ll be a customer for life!
I opened a support case with them a week ago, but I have yet to receive any response. Unfortunately, their chatbot has not been helpful either. If this is the level of support provided, it raises concerns about the value of investing in a premium product.------------------Hi, thank you for finally getting back—albeit a full week later, despite the initial message stating that responses are typically provided within 24 hours.To clarify, my issue was not resolved yesterday—it was merely escalated. That’s quite a different outcome, and I believe it’s important to be accurate in these communications.Additionally, I must express that I find it rather inappropriate to be addressed by my first name only in this context. Using my surname would reflect a more professional and attentive approach, especially given the nature of the matter.As I am unable to leave a direct comment under the thread, I’ve opted to amend my original post instead.Thank you.
This little ring has quietly tracked some of the biggest changes of my life. Over the past year, I’ve gone through major healing — quitting Adderall, caffeine, alcohol, nicotine, cleaning up my sleep, resetting my nervous system — and Oura has been with me through all of it.It’s helped me actually see what’s going on in my body when my mind is all over the place. Sleep, stress, cycles, recovery — it doesn’t lie. And it’s been one of the only things keeping me accountable when motivation slips.Sometimes it just feels good to have proof that your hard work is doing something. That you’re not crazy. That healing isn’t always visible, but it’s real. I’m not saying Oura changed my life — but it definitely helped me change it.
Service is oprecht een 10/10. Ik had een technisch probleem met de ring en binnen 1 werkdag opgelost. Ring zit comfortabel en geeft je een goede indicatie over je slaap en readiness. Als je dit ook het belangrijkste vind om te verbeteren moet je zeker deze ring overwegen
I’ve had a great experience with Oura and look forward to that growing even more with the different opportunities and programs that always seem to be in development. Especially helpful for me is the Oura Advisor content. Always a chance to reflect and move forward.
Technical support has been top-notch. When my Oura 4 battery stopped working correctly, I reached out for help, and the support team was prompt and helpful. It’s clear that they care about their users and are committed to providing a great experience.
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