Review Time
Had the ouraring gen 3 since it first came out. Always been great. Last week my charger base started glitching and I reached out to support. (Obviously my warranty long expired) support sent me a refurbished ring and charger free of charge-they offered a discount on an upgrade but that’s not in my budget yet. Will definitely upgrade once it is though! Only took like two days to get and back to using daily/nightly! Support was quick and friendly too! I haven’t tried the cheap knock offs going around but I don’t need to. Can’t beat the brand/app/membership!
The customer service went above and beyond! I had an issue with my ring, they responded hastily and didn’t cut corners to resolve my issue. It’s a high end company, with even more of a high end support team. Support teams are typically a hassle, but I could easily do this process over and over again without much stress! I have always supported and recommended Oura, now I will do so even more because I am now even more reassured that they are a company that cares about their customers, through and through. I was transferred to three difference people throughout this process seamlessly. I never had to re explain or repeat myself. Thank you Oura team for being the MOST loyal, supportive, company.
Declan saved my anxiety over the status of my ring which battery last only for 2 or 2.5 days. Many mornings I get so worried because I wake up with very low battery. I get doubts on what has been recording the nights before. Updating was pretty slow. So, I took a chance to inquire for details and help. Unfortunately, I was left hanging with no results. A senior living in Asia, can find this issue helpless. So I left it as is. What more can I do when I have outreached until Declan emailed me. A light of hope came about and after Declan’s help. all is well and I am convinced that OURA is not only out for marketing but also very concerned with their client’s healthcare. Thank you.
I wore an Apple Watch before the ring but wanted something more “ambient” and less “alert focused”. Initially, I was a little worried about accuracy, insights and also whether it would scratch badly. On the metrics side, it seems about right - as in not a million miles away from my Apple Watch which I wore in tandem for a few weeks. I really like the fact it interprets the metrics and turns them into more useful insights. like readiness, symptom radar, and resilience. And I like the richer sleep tracking and more integrated use of HRV. On the scratch side, it’s held up remarkably well. I’ve been relatively careful (e.g. wearing gloves when gardening, “paws” when using weights) but I do forgot now and again, and have accidentally run it along rough surfaces and, so far, any marks have just rubbed off, like it self heals to some degree. So, 9 months in, not a single scratch. which is pretty surprising. I also like the new features that get released, like better activity tracking, better nap detection, symptom radar, AI meal tracking (just take a photo and get a high-level breakdown), and other things. The Support team is also great. I had some battery questions and they helped out, even checking the data they could see about the device to advise me. So, so far, very impressed and I would recommend. especially if you’re into quiet and mindful tech that’s easy to live with.
Ich hatte einen Oura-Ring bestellt und der Bestellvorgang hat ganz und gar nicht geklappt. Bei dem Bestellprozess bekam ich eine Fehlermeldung und der KI-Kundenservice meinte, dass ich die alte Bestellung stornieren und wieder neu bestellen sollte. Dann gab es aber pl'?tzlich zwei Pakete, die auf dem Weg zu mir waren, aber von ups in einen geschlossenen Getr'?nkemarkt geliefert wurden und dann einfach nach ca. 1,5 Wochen zur'?ckgeschickt wurden. Nach vielen M'?hen hab ich zumindest 414 euro zur'?ckbekommen, aber die anderen 414 euro haben sie bis dato (fast vier wochen nach der Bestellung) immer noch behalten und die Ware habe ich nicht erhalten!!! Update: ich hab das Geld wieder zur'?ckerstattet bekommen.
I was having trouble syncing my Oura ring to my new iphone. The chat option came on the app and I responded, asking for help syncing the ring to the new phone. It took a couple minutes but they checked, said my battery had an issue, and sent me a new Oura ring. So very easy and great!! Truly superior customer service.
It's very frustrating that the Oura app doesn't support data while spending time in Southern America and specifically in Curacao. Even if I downloaded the app and have a valid membership from the Netherlands, the app features won't be accessible while physically in an unsupported country like Curacao. I'm not interested in membership benefits or guarantees, as I understand an island as Curacao is hard to deliver. I only want to receive data, don't understand why that is not covered.
In a world where poor customer service has become all too common, Oura truly exceeded my expectations. I owned the gold version of their ring, and after a year it had tarnished. Even though replacing it wasn’t part of their standard policy, they sent me a new one without hesitation. On top of that, their customer service team followed up regularly, communicated clearly, and were an absolute pleasure to interact with. Highly Recommend!!
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