Review Time
I have had the oura ring since June 2023 and have taken care of it well. I have noticed over the course of time I have had it that it does not pick up my activity metrics very accurately. Down to the time frames of when I worked out being hours off from the actual time I worked out. The length of time, type of workout and heart rate seem vert skewed as well.I compared it to my garmin and the calories distance and even heart rate were significantly off - I have followed every type of reset and update that are recommended and am still not seeing it get more accurate when compared to an apple watch or garmin. I reached out to support within the year I purchased it and they told me there was no way to receive a replacement, and said I should have been more careful with it. For something this expensive it was shocking to me that they did not offer a replacement or some sort of refund. I really like the sleep metrics and want to be able to track that and my cycle and temperature but dont feel I can trust the ring with all the discrepancies I am seeing. Ideally they would allow for a replacement so I could prove its just a defect?
I would like to preface this review by stating that I have been an Oura customer since the earliest days of the company and have purchased Gen 1, Gen 2, and Gen 3 rings at full price through their website. In the beginning, I was quite happy with the sleep tracking and also customer service, however as the company has grown they have obviously veered far from their roots and at this point I can no longer recommend anyone purchase an Oura Ring.tldr; poor customer support, unreliable hardware, and recommendations that are too “friendly” and don’t reflect the actual underlying data.My woes began when my Heritage Stealth Gen 3 ring all of a sudden stopped holding a charge, despite being less than a year old. It would simply die after 24 hours or so. I contacted support and was told they detected an issue with the battery and would send me a replacement. Which they did. An exact replacement - Heritage Stealth Gen 3. However this replacement ring suffered an even worse fate after only 9 months or so, when one day a few weeks ago it simply decided to stop connecting to my phone. I went through all the troubleshooting steps and yet it simply wouldn’t respond. It’s important to note that I have been very careful with all of my rings, never subjected them to any abnormal wear and tear or anything like that at all. So this was definitely some kind of internal hardware defect.This time when I reached out to support, however, I was told that I could either choose to receive a discount code with a value of 50 euros/50 dollars to purchase a new ring or I would again be provided with a replacement ring, only this time it would not be a brand-new ring but a refurbished ring, since this was technically a “replacement of a replacement”. The fact that two Gen 3 rings literally died within a year should make anyone considering purchasing an Oura stop and think twice.Ultimately I opted for the replacement ring, and here is where things get wild: although I was promised, in writing, that I would again receive the exact same model and size ring as a replacement, I received a completely different model! Upon bringing this to the customer service rep’s attention, a new rep began replying all of a sudden and directly lied to me, saying that the warranty terms allow Oura to replace a defective ring with any ring of their choosing, which is obviously not the case - the warranty terms are very clear that the replacement ring will only be the same model and size as the ring being replaced.After going back and forth with this new rep numerous times, I was ultimately told that they were not willing to take back the wrong ring and send me the correct replacement, and I was basically out of luck. So now I'm stuck with a ring that I don't like and will only wear at night in bed.Besides the extremely disappointing way this situation was handled, I would also like to note that I currently wear a Whoop strap and an Apple Watch Ultra 2 together with the ring and have noticed extreme discrepancies between the three, with Oura’s activity tracking (steps and calorie burn) being way, way off from reality and the other two devices. Sleep tracking still seems fairly accurate, although Oura’s approach is much more “lenient” - Whoop will tell me that my sleep sucked and I am not at all recovered and need to relax and take it easy, for example, while Oura will basically show the same data but tell me that I’m fine and I should go do something active if I feel up to it. Combine that with Oura's high price and other competitors' rings providing the same functionality for cheaper and without a subscription, and I simply cannot in good faith recommend anyone purchase an Oura Ring now.
I've had my Oura ring for about 4 months and thus far it has exceeded expectations. I was already familiar with the ring, as close family members have one, but I still did a ton of research before making the plunge. After all, it is a high investment ($400+subscription) and high commitment (wearing a new piece of 'jewelry' 24x7 moving forward) for something some people say is obvious (um, I don't need a score to tell me I slept poorly last night). But thus far, I've really enjoyed all the stats, and love the look of it. All was good until my ring suddenly stopped working. I spent some time going through all the recommended resets and troubleshooting, to no avail. Finally wrote Oura and to their credit, they diagnosed it and said they would send out a new ring, and it got shipped to me (from the Netherlands!) and I was back tracking in less than 7 days. Hopefully that will be the only hiccup, but so far I'm really loving it.
There is absolutely no human beings available for customer service via phone or chat. The chatbot is fully automated. There is absolutely no phone support—at all. Email is their only form of customer service. What kind of company can sell $500 rings and $6 monthly subscriptions but can’t pay employees to answer phones? Updated: the company responded saying that if I asked Finn, the chatbot, for a live agent, I would be connected. That was 100% false. I asked for a live agent and this was the response “To connect you with an Oura expert via email, which is currently our only support channel, I'll need your email address. Could you please share it with me so I can ensure you receive the assistance you need?” I asked again, and this was the reply, “ To connect you with an Oura expert via email, which is currently our only support channel, I'll need your email address. Could you please share it with me?”
I’ve been using my Oura since Gen 3 and as soon as Gen 4 came out I had to buy it. I love it but lately the battery would hold a charge for more than 32 hours. I contacted customer support and the offered a replacement ring immediately. Great customer service
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