Review of Ouraring
There is absolutely no human beings available for customer service via phone or chat. The chatbot is fully automated. There is absolutely no phone support—at all. Email is their only form of customer service. What kind of company can sell $500 rings and $6 monthly subscriptions but can’t pay employees to answer phones? Updated: the company responded saying that if I asked Finn, the chatbot, for a live agent, I would be connected. That was 100% false. I asked for a live agent and this was the response “To connect you with an Oura expert via email, which is currently our only support channel, I'll need your email address. Could you please share it with me so I can ensure you receive the assistance you need?” I asked again, and this was the reply, “ To connect you with an Oura expert via email, which is currently our only support channel, I'll need your email address. Could you please share it with me?”
