Name: Ouraring
Rating: 4.5

Tatiana Gamache

I've worn Oura for almost 4 years

I've worn Oura for almost 4 years. Every time I've had issue with the ring (not consistently keeping charge for certain durations) Oura has quickly replaced/shipped new ring out of warranty for free. Great customer service/experience. Will be a lifelong member

Date of experience: Jan 29, 2025

Conor Tubridy

4 months ago

Immediate response

Immediate response, understood the issue and promptly resolved the problem

Date of experience: Feb 02, 2025

Savoeun Loeung

4 months ago

Great customer service, even for an older product

Contacted Oura support about an issue with my gen3 ring. They got me squared away and im back with a better ring in the same week.

Date of experience: Jan 15, 2025

jack

4 months ago

Great customer service

Great customer service. Prompt responses, understanding of my issues and great solutions. Really impressed

Date of experience: Jan 26, 2025

Elizabeth Casey Guest

4 months ago

Excellent service

Excellent service. Bit slow to rectify the software issue but did rectify it and provided appropriate compensation without it being requested. Excellent

Date of experience: Feb 02, 2025

Rebecca McCleery Guest

4 months ago

I love my Oura ring

I love my Oura ring, and really helps me keep track of my overall health. Plus their customer service is outstanding, had an issue and they worked diligently until it was resolved. Highly recommend!

Date of experience: Jan 15, 2025

Marcus Tucker

5 months ago

I rate a 1 simply because 0 is not.

I rate a 1 simply because 0 is not available. Absolutley, hands down the worst customer service and corporate culture I’ve ever experienced. The ring won’t work, the website has issues and won’t let me complete creating an account. One of the only smart rings that require a monthly fee, yet they only have an EMAIL HELP DESK. I have been emailing for days now. Think about how difficult and technical customer support can be when speaking to a live agent. Now imagine trying to do it, one question and one response at a time via email. I’ve spent two weeks emailing and haven’t received a response in 3 days now. I have never felt so strongly the need to warn potential buyers before they are victims too. CAVEAT EMPTOR!!!

Date of experience: Jan 21, 2025

Joseph Deignan

5 months ago

Discovered a small chip on my new ring.

Discovered a small chip on my new ring and I contacted customer support nit feeling all that good about the situation. Within 24 hours, the Customer Care team was working on it and within 48 hours, the problem was addressed and fixed. That kind of Customer Care is hard to find. I would highly recommend OURA

Date of experience: Jan 24, 2025

nora white

5 months ago

Exceptional Customer Service

I have had an Oura Ring for two years. It wasn’t working well. I reached out and they found a problem with my battery for my Gen 3 ring. I had a new one, free of charge in less than a week! That is how you do customer service!! Excellent experience, easy, seamless and professional!

Date of experience: Jan 23, 2025

Jakob Bekhi

5 months ago

Considering the environment Oura is.

Considering the environment Oura is operating in, they are top professionals.I am using their rings for the last 4 years and have always been treated very good. On this occasion my gen. 3 ring had a battery failure. Even though it was +2 years old, I was offered a replacement. In less than 2 days, a ring was shipped.That is why I keep coming back, even though prices are high. The quality and service are outstanding.Great service, THANKSJakob