I opened a support case with them a week ago, but I have yet to receive any response. Unfortunately, their chatbot has not been helpful either. If this is the level of support provided, it raises concerns about the value of investing in a premium product.------------------Hi, thank you for finally getting back—albeit a full week later, despite the initial message stating that responses are typically provided within 24 hours.To clarify, my issue was not resolved yesterday—it was merely escalated. That’s quite a different outcome, and I believe it’s important to be accurate in these communications.Additionally, I must express that I find it rather inappropriate to be addressed by my first name only in this context. Using my surname would reflect a more professional and attentive approach, especially given the nature of the matter.As I am unable to leave a direct comment under the thread, I’ve opted to amend my original post instead.Thank you.
