Review Time
My Oura 3 was no longer holding a charge. I did not feel like spending $300+ on a new ring as I only had this ring for 2 years. I reached out to Oura and explained the problem with my ring and to my pleasant surprise, they offered me a choice to received a refurbished Oura 3 ring at no cost to me or acceot $50 towards a new ring. I accepted the refurbished ring. It is wonderful that Oura offers this option for their existing customer and will remain loyal to them as such as long as continue to offer exceptional customer service like this. Thank you
Oura has been my Activity tracker choice for years and I believe they are doing the best job with their products as far as accuracy and value. Customer service is exceptional and have always went above and beyond my expectations if I needed to contact them for any reason. I always recommend them to people!
I love my ring, however customer service is quite literally non existent! There is a chatbot called Finn that simply over and over again asks for your email address for you to await an email message from someone at some point. If like me, you want and need to speak to a physical person it’s literally impossible! I’ve also found the cost of a replacement charger / locating one in correct size (gen3) nigh on impossible and to have one sent from Oura itself costs a ridiculous amount in postage far more than any other overseas company I’ve ever bought from. In summary, good product, but non existent customer service. Incredibly frustrating. Also, reading through many other reviews lamenting the fact that a product that costs the best part of half a grand has no physical agents to speak to I see Oura respond with “if you ask for live agent you will be connected to one”. Lies! Chatbot Finn will not ever connect you!! I have tried 5 times over asking for a live agent in every manner conceivable and it keeps asking for an email address “in order to connect me”. Lies: once an email address is sent it says “await email response” and abruptly terminates the conversation. I wish it were possible to post the screenshots of these incredibly frustrating chatbot conversations to prove the Oura official responses on here are lies, you will not be connected to a real live agent. Well, I am abruptly terminating my subscription with them since customer service cannot even be called shocking I guess as it flat out doesn’t even exist!
The Oura ring is an excellent tool to get to know how your body is performing detailing how you sleep, when you are under stress and how active you are and highlights any potential problems. The app also gives you tips how to improve your body’s performance. Customer service is excellent with response within 24 hrs which solved my query. Lots of useful information on their website.
The ring might be great but the set-up was confusing and I didn’t have the time or will to go through the process. Too many things needing attention and I just didn’t need another one. The process of stopping the monthly charge was impossible with no way to contact from the U.S. Had to stop payment from Credit Card and Pay Pal to get results
I was double-charged nearly $500 for my Oura Ring — one charge when I placed the order, and another when I confirmed the ring size using their kit. If I hadn’t checked my bank statement, I wouldn’t have noticed.While they did eventually cancel the duplicate order and process the refund, no one from the support team even acknowledged the inconvenience or said “sorry.” For a premium wellness brand, I expected better care and accountability.Just a heads up to future customers: check your statements and be cautious when finalizing your ring size.
Meine Bewertung betrifft das Unternehmen und nicht den Ring an sich. Habe den Ring zur'?ckgeschickt, weil er f'?r mich im Alltag eher unpraktisch ist. Bezahlt habe ich 449€ (Versand und Abonnement nicht mit inbegriffen) gesch'?tzte R'?ckerstattung 377,31€. Welchen Betrag ich jetzt wirklich erstattet bekomme weis ich noch nicht. Soviel zum Thema „Kaufpreis erstatten“. Update folgtDie Kosten f'?r den Ring, das Jahresabo und sogar die Versandkosten wurden komplett erstattet. Inwieweit das damit zusammenh'?ngt, das ich ungef'?hr eine Woche mit dem Support „in Kontakt“ war, weis ich nicht. Ich m'?chte noch mal erw'?hnen, dass der Ring und das Konzept wirklich gut sind. Ich w'?rde mir f'?r die Zukunft nur w'?nschen, das einige Funktionen, die es nur auf der englischen App gibt, auch in anderen Sprachen verf'?gbar w'?ren.
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