Review of Ouraring
I love my ring, however customer service is quite literally non existent! There is a chatbot called Finn that simply over and over again asks for your email address for you to await an email message from someone at some point. If like me, you want and need to speak to a physical person it’s literally impossible! I’ve also found the cost of a replacement charger / locating one in correct size (gen3) nigh on impossible and to have one sent from Oura itself costs a ridiculous amount in postage far more than any other overseas company I’ve ever bought from. In summary, good product, but non existent customer service. Incredibly frustrating. Also, reading through many other reviews lamenting the fact that a product that costs the best part of half a grand has no physical agents to speak to I see Oura respond with “if you ask for live agent you will be connected to one”. Lies! Chatbot Finn will not ever connect you!! I have tried 5 times over asking for a live agent in every manner conceivable and it keeps asking for an email address “in order to connect me”. Lies: once an email address is sent it says “await email response” and abruptly terminates the conversation. I wish it were possible to post the screenshots of these incredibly frustrating chatbot conversations to prove the Oura official responses on here are lies, you will not be connected to a real live agent. Well, I am abruptly terminating my subscription with them since customer service cannot even be called shocking I guess as it flat out doesn’t even exist!
