I loved my oura ring before even having to contact customer service.I bought my first Oura ring (model 4) this past November 2025. Since then, I have fully integrated it into my daily life. It has taught me more about my body than I have ever known. It has helped track my workouts, my infertility journey and sleep issues. I have recommended it to countless people (I should have made a commissions! lol)This past week (June 2025) I noticed that my battery was being drained much faster than normal. I usually can get 5+ days out of it while still using each feature to the max (recording HR workouts everyday, etc). I opened the app, found “Finn” the AI help, and simply asked him to run a diagnostic on the battery. It immediately came back with the fact that my ring was not running optimal, and a customer service rep would contact me to send me a new ring.I was skeptical, but an hour later, Anne emailed me to get my mailing information and a copy of my purchase receipt (from Best Buy) to send me a new ring.Blown away. Already have been telling all my Oura friends about this incredible customer service. Am convinced to buy my husband one for our anniversary now.
