After I received my new Oura Ring, setting up the apps I used the online bot. Great it was really fast, no waiting for those "..." intervals. Unfortunately, the AI bot was hallucinating or had incorrect sources and in the process my account was locked. So, it submitted a trouble ticket for me. Several weekdays (no weekend real support available) later I received a rude response that it was not possible to do what I was attempting to do, while refusing to acknowledge that the AI bot had told me to do it. Also, the online documentation is complexly organized to be diffifult to navigate only if you already know what is there, and definitely not for finding a fix for an hallucinating problem. After a few exchanges passed (with days more of gaps) with no actual help but a few hints I was apple to get the iOS app to work. On the last day of my free trial my ticket was passed to a support manager. She was great, she unlocked my account, clearing up a number of issues. Only after I gave her a good review did they ask me to post a review on Trustpilot, so I suspect this is not what they anticipated. The ring data, once you can get to it, is interesting but not necessarily insightful. But it's a great concept. So, just be prepared to deal with arrogant and unreliable support and to escalate quickly, not that they make that easy either.
