I recently had my oura ring stolen , Dylan and the team at Oura were brilliant at dealing with my query, super efficient, responded in a timely manor and resolved my query by replacing my ring and also giving me two months membership free due to not using the ring and missed data. I am super happy with Oura and would recommend them to anyone looking for a new gadget , the team get back to you asap which is really good , one happy customer here.