I have had my Oura ring for 1.5 years and I love it! So when it wasn’t holding a charge I thought I’d just reach out to tech help and they’d fix it and that would be it. Instead they told me that it couldn’t be fixed but I qualified for a replacement ring. I immediately agreed and was told it would take 1-2 weeks to get. I was devastated to be without my ring for so long, however my replacement came in 2 days. I immediately did everything I needed to do to get back in business. But after a day my ring wasn’t connecting and all the remedy fixes didn’t work. I again, reached out to tech support and when we tried to troubleshoot again without success my case was escalated. I answered several key questions we troubleshot one more time and viola’ it worked. My replacement ring and I are back on track and I lost little data in between. Thank you Oura for ALL your help and for your amazing tracker!
