I’ve been an Oura user for years, and their recent handling of a battery issue with my out-of-warranty ring completely won me over. When I contacted support expecting little help, they surprised me by offering a free restored Gen3 replacement—no pushy upsells, just genuine care for a loyal customer. The process was smooth, and the restored ring works perfectly (looks and feels brand new!). What stood out was how they turned a frustrating situation into a demonstration of integrity. In an era where companies nickel-and-dim customers, Oura’s willingness to stand behind their product—even years later—is rare and refreshing. Yes, the membership model takes getting used to, but the hardware quality and *this* level of service make it worth it. If you value a company that treats customers like people rather than transactions, Oura delivers.
