UPDATE: As soon as I posted here and with the BBB, they have issued a refund for the ring and the charger. It seems the person above who I was dealing with agreed that this was taking too long and got it taken care of immediately.Before the Gen 4 ring, I would have given them a 5 star rating. Fist, my charger stopped working (everything is still under warranty). They sent a new one. My ring stopped connecting, then completely died, with the new charger. I am 27 emails in, back and forth and now all of a sudden, after asking me if I wanted to process the return of the ring and the charger, they need to escalate my issue. It appears to me the escalation is an attempt to push the time frame so my warranty runs out. I NEVER had this issue with my previous Oura Rings or their customer service. I will update if they do the right thing.
