On the exact 3-year anniversary of purchasing my Oura ring, it stopped working. I reached out to Oura, and true to their promise, I received a response from Customer Service within 24 hours. They quickly confirmed that my ring was no longer functioning. Although my warranty had expired, I was offered $50 off a new ring or the option of a refurbished one. I chose the refurbished ring. After providing some details from my old ring, they shipped the replacement via FedEx, and I received it in just two days. The new ring works perfectly. That’s what I call excellent customer service!
