Terrible customer service. I received my Oura Ring yesterday and was shocked to see it was clearly used. I paid full price for a new item, but the ring shows obvious signs of wear and the charging base is all scratched up.There is no proper customer service. I submitted a support request — no response. I sent a follow-up — still no reply. I also tried returning it through the website, but it won’t let me because my email and order number “don’t match,” even though I ordered directly from the official Oura website. I have no idea why this is happening.I don’t know how to escalate this or get anyone to respond. I just want to return the ring without losing money — this is not my fault. Extremely disappointing experience.
