Review Time
Glyn Hopkin in Milton Keynes serviced my son's Fiat Abarth. The overall experience was extremely disappointing. We discovered on returning home that the car had been scratched and the service light could not be reset.Glyn Hopkin advertised as an authorised Abarth service centre but on collecting the car, after an MOT and service, they explained to my son that they could not reset the service light on the dashboard. As an authorised dealership, I would fully expect their service department to have the necessary technology to reset the service indicator. I called the dealership to ask for an explanation and was told that they no longer sell Abarth vehicles but still service them. They went on to explain that as they no longer sell Abarths they did not have access to the necessary systems to reset the service light.There was also a significant scratch on the rear bumper that was not present when the vehicle was dropped off. We will update this review if Glyn Hopkin rectifies the situation. Until then we would advise carefully checking what they can and can't do before taking your Abarth to be serviced there. Update 3 April 2024. Glyn Hopkin, Milton Keynes agreed to repair the damage to the car 'as a gesture of goodwill' which we find odd as the car was scratched whilst in the garage. They managed to reset the service light on the vehicle (which should have been done as part of the service schedule). However, they have not offered any financial compensation for the time, cost and loss of beneficial use associated with having to return the car to the dealership. I have emailed the garage directly and also customer care. Both have failed to respond. My overall experience continues to be very poor and I would caution against using this garage.
Faulty Emergency breaks on the motor way and customer service could not care less.I bought my car MG ZS electric long range trophy connect brand new and highest specs. Since then the software has been playing up and returned to the dealership multiple times all they could do is update and say there is nothing wrong with the vehicle it just needed an update (while it should update over the air to begin with).I took their word for it everytime but the software errors happened again just few weeks after each visit and kept getting worse until I had an incident of the car applying emergency breaks on the motorway 3 times in the same day and we avoided a crisis accident with a miracle.Again they said it needs update and nothing wrong with the vehicle. I can not drive my car safely after those incidents and I asked to change to another car but they said as there is nothing wrong showing on the diagnostic you have to part exchange it. Even to return it I need to pay 3000 extra just to get rid of the car.Repairs customer service do not pick up their phone so you have to leave a message everytime and wait for them to call you back, they charge for courtesy cars and even when i complained they did not acknowledge reciept of complaint or give any time frame for response.Finally all they could do is have a manager call me to be extremely rude and say your car is worth what your car is worth and we can not help you with this. Advised me to get a second opinion from another dealership.I even wanted ro get into a new PCP through them but they said you have to pay 2000 to settle your car first and then deposit to a new car.I bought a car brand new not to keep going to the dealership every couple of month and put my life in danger me and my family. I find this totally unfair and very disappointed by the whole experience.
Emailed the ceo frazer Cohen about the service I had at Waltham Abbey get a call from Waltham abbey who I don't want to talk to so did not answer emailed back and said I would like to talk to the customer services department get an email back saying I have to deal with Waltham abbey awful service Whats the point of customer service if you cannot speak to them Maybe the CEO should be more hands on to what is going on and listen to customers if not by him himself customer services if that's what they call themselves I will now be seeking Legal advise and complaining to Ombudsman and showing them the emails I recieved back Awful service cheating people
Car went in with computer problem twice second time kept for 7 wks. They also said I needed new battery on 12mnth old car. When I went to collect car had not been charged had to wait for them to fast charge it and I had a low tyre pressure warning and guess what compressor was missing. Phoned up they don't want to know said we can't prove it was there. That was Sales Manager. Needless to say I shoot myself before buying another car from there. BE WARNED🤬🤬🤬🤬
** EDIT - Final attempt was via the online automated Chat and had a call back within a decent time period - don’t leave voice messages as they aren’t responded to, but requesting a call via their online chat works well and the gent that rang me was very pleasant and personable, just a shame it took me so long to get in touch. ** I've rung on multiple occasions to try and check if a part is in stock, the phone rings and rings and then you get the automated message to leave a name & number and someone will get back to you... but they never do. Tried calling on multiple occasions one after another as well in the hope that someone will answer, left several messages as well and no one ever calls back.
Revenge served cold by the Manager of Glyn Hopkins Milton Keynes.June I paid just short of ?200 for a full diagnosis, reason, hearing a noise emanating from the possible CVT. I was informed by their senior technician, with a full video, apart from the usual obvious information, budget tyres, brakes recommendations, and a heat shield was the only issues. My car was returned to me damaged, having used the wrong ramp, and to this day, the only concern from the dealer manager is lip service. Moving forward having contacted Nissan GB, this is now couple of months after, I have to go back to a dealer for yet another diagnosis, booked my car in( no, Nissan GB) booked my car in at Milton Keynes yet again. Having had a telephone conversation, they were going to charge me again, which I refused, having them tell me there is nothing wrong again.It was agreed a technician would come with me on a test drive, and following this, it was agreed there is a problem.The technician went to have a word again with the manager, and upon his return, told me I would receive an email, confirming the issue with the gearbox.I left the dealership to return home.At home I phoned Nissan GB, passed on the information, I was given a claim number, and was informed a claim handler will contact me.Two days later a missed call, I called back, and the notes on their system informed my claims handler called and they would pass on my details. I received a email informing me that they will not go forward with the claim, because I’m out of warranty. The dealership has played a part in the delay toward delaying the information towards closing the warranty.I have only driven since ownership of the vehicle, 38k or 38000 miles, in my juke. There is literally an article informing Juke owners/ Dealerships, hi lighting, there is an issue, which Nissan excepts, and extended the warranty from 5 years to 7 years, or the mileage to 86000 miles. Yet my mileage was less a lot less when I first reported there was a problem. 8/9 months and as much money has been spent trying to get to a conclusion regarding the CVT issue. However the dealer and Nissan have chosen to close ranks. So I have no choice but to inform prospective customers, to err on the side of caution before buying a car from Nissan, or this dealership. And for the Christians out there, “As God as my witnesses, this is a true account of how I have been treated”. I hope this will help you to decide what you really need to consider, there are plenty of other manufacturers to choose from. Good hunting.
There is just SOOOO much wrong with this company, I can't even begin to write it all down. They are a complete shambles. Please read all the 1 star reviews and save yourself a lot of hassle and buy from a different dealership. Honestly, please take note of what people say about them and JUST AVOID
I was interested in viewing a car that ticked a lot of boxes, but I’m in London and the branch was in Bedfordshire. So I made an appointment by telephone to visit the following day and was strongly advised to pay a ?99 fully refundable payment (no questions asked) to ensure it was not sold elsewhere in the meantime. So I did that on the website.After discussing it with my daughter a couple of hours after paying the deposit, and following her advice, I got insurance quotes and realised the cost would be unviable for me given my very low annual mileage. So I called back the same day and cancelled the appointment and requested a refund of the ?99. The salesman told me to confirm that by email and he would arrange the refund, which I did.There then has followed a number of phone calls and email messages over the following couple of weeks chasing the refund and each time I was assured that it’s being dealt with. Apparently, the initial holdup was due to the fact that website had the wrong payee details on it so the money didn’t go where it was supposed to have, so I was asked to provide proof of payment which I did. However, since then the refund has still not come through and today (19th July), after 3 phone calls and an email message, I’ve been told the refund is being processed and it may take a few business days to come through. They can provide no further clarification as to why is has taken almost 3 weeks and still not been completed, and the department that deals is non-customer facing so I can’t reach them directly.Disgusting customer service and I’m so glad I didn’t go ahead and spend ?29k of my money buying a vehicle from this awful company. Looking at the other reviews, this is not an isolated customer experience.I have now resorted to filing a dispute with my credit card company so I know the money will eventually come through but what a waste of time and effort.Deal with Gly Hopkin at your peril.
Supposed to have RAC breakdown , Broke down to day called RAC and my car had not been registered called the branch I got my juke for Mill Hill to be told they had not registered it and I was basically on my own with my granddaughter. The car has engine malfunction manged to get a local garage to come and jump start my car it is still under warranty as well. Put a complaint in to Glynn Hopkins CEO Fraser Cohen waiting for a response. I would not by a car of Glynn Hopkins again they are misleading customers and they don't care about that I was left with my granddaughter in this heat and told to sort it out myself
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