Review Time
Their website says "Terms and conditions apply, please ask your local Glyn Hopkin branch for full details." When I emailed them to ask for the terms & conditions, I received a response from Nick Spencer stating "All of the information is freely available by searching on the internet". Pretty appalling customer service and highly suspicious that they are trying to hide their terms & conditions.
Following my review on 13th May 2024 I have had no update from Glyn Hopkin @ Waltham Abbey as to the repair of my MG ZS 2022 clutch after only 19000 miles. True to form poor customer service, most likely hasn't even been looked at as yet. Great service during the sales process but once purchased and the sale is complete your on your own, they couldn't care less about customers.
I purchased a Nissan Micra from Glyn Hopkin expecting a smooth and reliable experience.Unfortunately, my journey with this car and dealership has been anything but that. From the outset, I was met with what I now realize were red flags-overpromised features, unclear communication, and a sales process that left me feeling more pressured than supported.After the purchase, issues began piling up. Not only did the car fail to meet the expectations set during the sale, but the support from Glyn Hopkin was disappointingly lacking. When I raised concerns, I felt dismissed rather than helped, leaving me to navigate costly problems on my own. What should have been an exciting milestone has instead become a source of ongoing anxiety and mental distress.I share my story in the hope that potential buyers will exercise caution. Do your research, ask detailed questions, and ensure that you're comfortable with both the vehicle and the dealership before making any commitments. A car purchase should ad' your life, notbecome a trigger for las... g emotional trauma.Twice they gave me wrong battery I have broken down 3 times yesterday because lack of power since I bought the system fault sign showing I been going every month for this think 10 times before you go to glyn hopkin
Too long to rectify a manufacturing fault, too interested in going on leave, all it would have taken was a phone call but I had to call head office after 4wks to get anyone interested. Terrible customer service from the branch, they gave me a courtesy car covered in bird droppings and no tools in the car. When I returned the car it was 100% cleaner than when given to me. As it turns out instead of a long drawn out fight with Nissan the dealership took it on themselves to have the manufacturing fault rectified so my previous review was not correct so I have to give them 4* for doing the repair off their own back so thank you Glyn Hopkins Chelmsford Nissan
Glynn hopkins Buckhurst Hill service department is absolutely disgraceful. Was advised my MG had a outstanding recall for the infotainment screen software update.. Booked car for service and mot and software update would be actioned at same time. Did not do software update, just unplugged the battery for over 1 hour, then informed me screen was faulty and needed to be replaced for ?1400! Screen now only loads with mg logo and goes blank. No diagnostic or responses to my communication or suggestion to send to MG for repair. Just expect me to hand over ?1400, so I am now in contact with motor ombudsman . AVOID COMPLETELY IF YOU CAN!
Avoid if you can.Bought a brand new electric Nissan Leaf from the Watford branch. On the very next day it turned out the car couldn't be charged due to a fault.You may think that would have been an easy rejection? No, it took me months to get my money back. And actually Nissan GB refunded me at the end, because Glyn Hopkin flat out refused, even though it was their responsibility by law.
Very bad coustomers service. This is the third car we buy from Glyn Hopkin Chelsfor. We were booked for yesterday to instal the toll bar. We were there abou nine am. and were told that about lunch time it would be ready. We had a courtesy car.By lunch time we phoned and were told by the management that it would be ready in the evening bat, if we wanted we could come today in the morning.My husband is stuck there as they just begin with the car. So, he handed back the courtesy car, and asked to take our car back : not possible because the lights were all out, and it would take a few hours to be ready. So we lost the apponintment we had this morming else where, and my husband is STUCK THERE, WITHOUT HIS INSULINE ( HE'S DIABETIC), AND NO ONE CAN TELL HIM FOR HOW LONG HE MUST WAIT FOR THE CAR. THIS IS NOT ACCEPTABLE. NOT THE WAY TO TREAT CLIENTS.WE WOULD ADVISE FRIENDS AND FAMILY NOT TO USE GLYN HOPKINS IN CHELMSFORD
I recommend avoiding purchasing cars from this dealer. Purchased a new MG4, was told I could have one sooner if I took a showroom car from Cambridge. I declined and said I would rather wait due to concerns the showroom car was damaged. Day before collection I eagerly went to look at the car and found it with stickers outside which would suggest it was the showroom car I didn’t want. Next day I collected and noticed damage on both front doors, I told the salesperson this was why I didn’t want a showroom car, he then said it wasn’t one when I told him I had seen it the day before with stickers on it. There was no answer to this, as he obviously tried to lie. Salesperson advised he would replace the damaged parts. When it went in for the new parts (I had to pay ?30 for insuring there loan car) I found that the damage appeared to be worse, I questioned this with the manager and the salesperson who was adamant they watched the parts being replaced, if this is true then they just swapped it with another used/demo car and didn’t check if the new parts were worse, which they were, that or they made the damage worse by trying to repair the marks. I flagged this and said they would need to swap, they agreed and have ignored me ever since. Dealt with Thomas Lee and Billy Smith. No doubt they will rush to chase me now I’ve posted this UPDATE 28/12/22: day after posting this, Billy calls me being rude, not apologetic at all. Denies I chased him when I have the emails when I emailed him and his team with no reply. Highlighted no proactive contact either. Not interested in having any dealings with dealer anymore will post same review on other platforms, Facebook groups and car forums and will contact MG and Glynn Hopkin HQ to raise a formal complaint
I have purchased a new MG Zs from Glyn Hopkin Chelmsford Essex the salesman was Andrew Porter.With the exception of one little glitch regarding a phone call. Which was soon sorted by the sales manager. It was a very painless and trouble free process.I most certainly would buy from them again in the future, their cars will age very well with the 7 year warranty along with their service plan. Thank you Andy for a good experience.
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