Review of Glynhopkin
I recommend avoiding purchasing cars from this dealer. Purchased a new MG4, was told I could have one sooner if I took a showroom car from Cambridge. I declined and said I would rather wait due to concerns the showroom car was damaged. Day before collection I eagerly went to look at the car and found it with stickers outside which would suggest it was the showroom car I didn’t want. Next day I collected and noticed damage on both front doors, I told the salesperson this was why I didn’t want a showroom car, he then said it wasn’t one when I told him I had seen it the day before with stickers on it. There was no answer to this, as he obviously tried to lie. Salesperson advised he would replace the damaged parts. When it went in for the new parts (I had to pay ?30 for insuring there loan car) I found that the damage appeared to be worse, I questioned this with the manager and the salesperson who was adamant they watched the parts being replaced, if this is true then they just swapped it with another used/demo car and didn’t check if the new parts were worse, which they were, that or they made the damage worse by trying to repair the marks. I flagged this and said they would need to swap, they agreed and have ignored me ever since. Dealt with Thomas Lee and Billy Smith. No doubt they will rush to chase me now I’ve posted this UPDATE 28/12/22: day after posting this, Billy calls me being rude, not apologetic at all. Denies I chased him when I have the emails when I emailed him and his team with no reply. Highlighted no proactive contact either. Not interested in having any dealings with dealer anymore will post same review on other platforms, Facebook groups and car forums and will contact MG and Glynn Hopkin HQ to raise a formal complaint
Review of Bonline
Very supportive, efficient and professional service!Just had my system upgraded and didn't impact me at all, the work was done while I got on with my work and they called me back to just do a handset reset that took 2 mins with a test call to confirm all was working correctly.
