Glynhopkin

1.2
1.2 from 176 Reviews and Ratings
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Glyn Hopkin Milton Keynes - Poor Fiat Abarth experience

Glyn Hopkin in Milton Keynes serviced my son's Fiat Abarth. The overall experience was extremely disappointing. We discovered on returning home that the car had been scratched and the service light could not be reset.Glyn Hopkin advertised as an authorised Abarth service centre but on collecting the car, after an MOT and service, they explained to my son that they could not reset the service light on the dashboard. As an authorised dealership, I would fully expect their service department to have the necessary technology to reset the service indicator. I called the dealership to ask for an explanation and was told that they no longer sell Abarth vehicles but still service them. They went on to explain that as they no longer sell Abarths they did not have access to the necessary systems to reset the service light.There was also a significant scratch on the rear bumper that was not present when the vehicle was dropped off. We will update this review if Glyn Hopkin rectifies the situation. Until then we would advise carefully checking what they can and can't do before taking your Abarth to be serviced there. Update 3 April 2024. Glyn Hopkin, Milton Keynes agreed to repair the damage to the car 'as a gesture of goodwill' which we find odd as the car was scratched whilst in the garage. They managed to reset the service light on the vehicle (which should have been done as part of the service schedule). However, they have not offered any financial compensation for the time, cost and loss of beneficial use associated with having to return the car to the dealership. I have emailed the garage directly and also customer care. Both have failed to respond. My overall experience continues to be very poor and I would caution against using this garage.

1
Date of experience: Oct 03, 2024

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