I was interested in viewing a car that ticked a lot of boxes, but I’m in London and the branch was in Bedfordshire. So I made an appointment by telephone to visit the following day and was strongly advised to pay a ?99 fully refundable payment (no questions asked) to ensure it was not sold elsewhere in the meantime. So I did that on the website.After discussing it with my daughter a couple of hours after paying the deposit, and following her advice, I got insurance quotes and realised the cost would be unviable for me given my very low annual mileage. So I called back the same day and cancelled the appointment and requested a refund of the ?99. The salesman told me to confirm that by email and he would arrange the refund, which I did.There then has followed a number of phone calls and email messages over the following couple of weeks chasing the refund and each time I was assured that it’s being dealt with. Apparently, the initial holdup was due to the fact that website had the wrong payee details on it so the money didn’t go where it was supposed to have, so I was asked to provide proof of payment which I did. However, since then the refund has still not come through and today (19th July), after 3 phone calls and an email message, I’ve been told the refund is being processed and it may take a few business days to come through. They can provide no further clarification as to why is has taken almost 3 weeks and still not been completed, and the department that deals is non-customer facing so I can’t reach them directly.Disgusting customer service and I’m so glad I didn’t go ahead and spend ?29k of my money buying a vehicle from this awful company. Looking at the other reviews, this is not an isolated customer experience.I have now resorted to filing a dispute with my credit card company so I know the money will eventually come through but what a waste of time and effort.Deal with Gly Hopkin at your peril.
