Review Time
I would not buy again! The plant pics on their website are really misleading compared to what you actually get. The customer service is really poor. You can't speak to a human so they're basically all keyboard warriors and do not listen and have no sympathy when you raise a complaint. They keep people quiet about returns because the are all at your own expense not theirs. I sent pics of the sub-standard plants I received and they did nothing about it. I also received completely the wrong breed of rose to what I ordered and I've been ignored even after sending pics and my order confirmation to prove it's wrong. Not worth the hassle. I will revert to my trusted local nursery instead from now on.
Like others, attracted by offers and delivery, but... almost a month later still waiting, order shows 'pending' on website - they've taken the money and no response to emails. As a small company I'm sure they are working hard but if they don't sort out their customer service they won't be in business very much longer.
Plants took 3 times longer to arrive than advertisedIt was impossible to speak/communicate with anyone about delays When they eventually arrived Plants were smaller than advertised and came in 2 separate deliver a week apart !!
My mum ordered some shrubs a couple of months ago . One of the fushias was broken and dead . she contacted customer services to be told to take pics which is fine and sent them but after only one reply her emsils were ignored . I then took up the case as her POA but we are no further forward . This is a joke and no way for a company to treat its customers no matter how big or small the company is and to cap it all only 2 of the plants she bought have survived .and no its not down to the heat.This makes me so angry as my mum is a keen gardener and in the past won local gardening competitions but now with ill health can no longer do it and relies on her son in law who is a land scaped gardener. Perhaps someone from the company would like to supply and plant new plants as a gesture of good will ..i will wait in anticipation..
Another great order from Gardening Express. Wonderful, healthy plants larger than I expected. Safely packed so no damage during transit especially as delivery was delayed by a couple of days due to technical problems experienced by courier.
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