Name: Gardeningexpress
Rating: 2.1

Victoria Soden

I would give 0 stars if I could

I would give 0 stars if I could. Ordered 100 lavender on 15 May which stated 1-2 days delivery. They arrived on 1 July. 19 of the 100 are almost dead. Customer service is shocking - Ia??ve contacted them 3 times in the last 6 weeks to chase my order - all you get is an automated email. Now they are saying that I have to pay return postage for the 19 dead plants then wait for an exchange - why should I have to pay to return plants that are dead on arrival?! So poor - do not use!!

Date of experience: Sep 08, 2024

Andi D

9 months ago

Very impressed with the service

The ordering process was straightforward. The prices are fantastic. All plants were in very good condition and packed very well.I am a very happy customer and placing another order very soon 5*

Date of experience: Aug 29, 2024

Aki Jacko

9 months ago

I ordered on 4th June

I ordered on 4th June, I still haven't received any of my orders. Won't be using again. Also no customer service. AVOID

Date of experience: Sep 12, 2024

sharon fulcher

9 months ago

Plant took a month to arrive and when

Plant took a month to arrive and when it did the condition was very poor - with lots of dead leave , the plant was dry as a bone . Very poor

Date of experience: Sep 04, 2024

ayelen

9 months ago

Terrible service

After a month, my parcel was delivered to the wrong address and only the Grass mix and plant food was delivered.Not a single flower/plant, after ordering over 20 of them

Date of experience: Sep 11, 2024

valerie

9 months ago

I use Gardening express a lot and have

I use Gardening express a lot and have never been disappointed.Plants always arrive at the time designated.

Date of experience: Aug 27, 2024

Sheila Cole

9 months ago

DO NOT USE THIS COMPANY

I ordered my plants on the 1st June 2025, I sent many emails no reply, I eventually 3 weeks later saying they were very busy and stop sending emails.I have asked for a refund, no response.I am now informed that my plants will arrive tomorrow but when I check the tracking number it says my order includes items I have not ordered and cost over 300.00.My original order was 79.00.They say if you're not happy with the plants post back at your own expense.I have told them as they have not adhered to their time line I have lost faith in them and want my money back.No reply.I am a pensioner and used birthday money to treat myself, I have been so stressed!I am now in contact with my bank re yhis situation.DO NOT ORDER PLANTS FROM THIS COMPANY, NO PHONE NUMBER AND THEY DO NOT REPLY TO EMAILS.

Date of experience: Sep 04, 2024

Julie Appleton

9 months ago

Had exactly what i wanted easy to use

Had exactly what i wanted easy to use site Delivered on time , buti am still waiting for an order previous to this one

Date of experience: Aug 27, 2024

nico

9 months ago

Joining in with the previous reviewers

Joining in with the previous reviewers. Some plants arrived in a very poor state. Took photos and they wanted more photos of the plants from root to top. Had already put them in the compost bin when I received the reply and let them know. No reply to last email. It was clearly a courier problem, so they could have claimed from them. Looks like there is not much care for customers.

Date of experience: Aug 21, 2024

clare

9 months ago

Terrible- don't use this company

Terrible- don't use this company. Weeks later and no sign of my order, no communication and no response to my emails. Complete scammers who have taken my mo ey and not delivered.