Review Time
DO NOT GO NEAR THIS COMPANY! I bought a phone off them that stopped working after three months. Sent it back for repair.. no correspondence from then so you have to constantly ring them nobody answers phone most of time and your on hold for forever.. they don’t reply to emails eitherthis went on for several weeks then got told they would give me refund as couldn’t be fixed. I paid ?250 and they refunded me ?189! Absolute joke..Eventually I was refunded the rest of my money.
Worst company to use!! I sent 4 of our family’s old phone in which were all in excellent condition. When sent in they come back with the phone had been charged to many times which is ridiculous!! Anyway I rejected 2 of there offers and did take the 3rd offer and took 10 days for payment as had to chase them for payment!! the 4th phone I sent on was unlocked as was checked and now they have returned it saying they couldn’t get into and is now locked!! They have clearly put a lock on the phone now. DO NOT USE them. They should not be able to do business.
I was offered ?373 for my Samsung S23 Ultra 256 GB. Sending the phone was easy with the prepaid shipping and I sent in the original box.They made contact very quickly. The 1st offer was ?160.50!!!! I declined the offer, I got a 2nd offer of ?180. I decided to call and find out why the offer was so low. They said it was because there were a number of catches on the screen, which I was aware of, but they were very faint and not visible from 6inches away, or at all when the screen was on. Also there were catches on the back and side, I took pictures of the phone before I sent it and there were no such scratches. After of 10 mins of chatting and multiple offers, they eventually offered me ?275, nearly ?100 less than the original online offer and ?115 more than their first revised offer. At this point I was annoyed and said I wouldn't accept the offer and felt I could get more for it privately and asked them to send the phone back, which they did and in a timely fashion, however, when I received my phone back the imei sticker was missing from the back of my phone and was not sent in the original box, which seriously impacts the resale value. I ended up getting an online offer from Back Market of ?332. I sent the phone 2 days ago, and today I had confirmation that they will be sending me the full ?332.I appreciate this, maybe a small business, I also understand there will be a level of negotiating, the people I spoke to were very polite and sent the phone back with no questions asked, but to receive an initial revised offer of ?213 pounds less than I was quoted online is not on.
Sold my iPhone 12 was sent a price before I sent the phone of ?188. When they received the phone I got an email saying it was only worth ?95. A week later we agreed a price of ?125 as by this point I was getting fed up. They then apparently made payment, which 8 days on I still haven’t received. When I contacted them they said it was a Barclays Banking problem and leave it 7 days which I have still nothing. Iv sent them 2 emails since which they have ignored. So still waiting on my money and no further forward.
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