Ur

3.5
3.5 from 496 Reviews and Ratings
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Average Rating

3.5

/
5

496 Reviews

5 Star
49%
4 Star
14%
3 Star
5%
2 Star
5%
1 Star
27%

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No payment received

I sent my iPhone which was in good condition I excepted a lower offer than was originally quoted when I enquired about selling the phone I still have not received any payment for this even though it stated payment would be in my account within 7 days or sooner. I do not like writing negative reviews but am very disappointed that I still have not received payment. I have sent emails and got standard replies about payments taking 3-7 days but nothing about when I will receive the payment?? Update to my review Lucy from UR rang today and in 15mins my payment had been transferred to me. Thank you so much for ringing me to sort this out very much appreciated.You are a star.

4
Date of experience: Dec 14, 2024
Cerys was excellent

Cerys was excellent, she explained everything and I think we achieved a fair result for my iPhone, would recommend and use ur again.

5
Date of experience: Dec 29, 2024
I’ve purchased 3 iPhones from here!

I’ve purchased 3 phones in ‘good’ condition from this site for my children and I have never had to raise an issue with them, they’ve come with minor damages as expected but this is usually just a scratch on the screen- nothing actually wrong with the phone, both phones have never had to of been fixed and they’ve been delivered very quickly. I like that the company have taken the time to call me to see if there are any issues with the products purchased, this makes me feel like as a company they want to be ensure the best quality when sending out their products to their customers. If I need a second hand phone from anywhere this is the site I would purchase from!

5
Date of experience: Dec 18, 2024
AVOID AVOID AVOID

AVOID AVOID AVOIDWebsite said they would pay “up to” ?328 after I matched my 2 x iPhone 14’s conditions to their advertised ‘good’ condition criteria but their buying tactics are a mile off of their advertised prices.Phone 1 = 1st offer was ?155, 2nd was ?175.50, 3rd was ?220.Phone 2 = 1st offer was ?215, 2nd was ?240, 3rd was ?260.Reason given, & I quote “we would not be able to reach your ‘desired’ price as their conditions don’t meat (I think they meant meet) that for an industry grade A”.There is no such thing as a grade A on their website so they’re talking BS!Then they return only one of my phones in its original box with the 2nd returned in someone else’s.AVOID AVOID AVOIDIn complete contrast, ‘Mobile Phones Direct Trade-In’ offered ?270 x 2 online & have just paid me exactly that ! 5 days from start to finish ! What a completely different experience. !tradein.mobilephonesdirect.co.uk

1
Date of experience: Dec 10, 2024
Exactly as advertised

Exactly as advertised ; excellent battery life.

5
Date of experience: Dec 22, 2024
Emilie Rae
Speedy delivery

Speedy delivery, phone was as expected and as described. Great company!

5
Date of experience: Dec 27, 2024
Superb service when I had an issue

Superb service when I had an issue selling phone An email to them early this morning about an issue I had was quickly followed up and the problem resolved immediately. Customer service couldn’t have been better.Highly recommend.

5
Date of experience: Dec 08, 2024
Lavia Islam
I'm very happy,it was nice phone and

I'm very happy,it was nice phone and working well

4
Date of experience: Dec 15, 2024
Good

All ok, pending payment...UPDATE: payment received, many thanks.

4
Date of experience: Dec 06, 2024
Good service

Good service

5
Date of experience: Dec 27, 2024

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