Review Time
I booked a hotel room in Antwerp. It was defined as a "classic room". Upon arriving at the hotel, it turned out that though they had my reservation, they didn't know the term "classic room" and claimed I booked a bed in a dorm room, though I certainly didn't, and the price was much higher than just a bed. I told all of this to the chat representative of super.com (they don't have phone service), which was very unprofessional, couldn't get the hotel on the phone till I provided him the correct number and then claimed the mistake was on my part (though the site presented the order as a room and never as a bed in a shared room). He kept asking for "evidence for your claim" though I provided him a copy-paste of my booking (plus he has access to it from his backoffice system). He refused to refund me and dodged super.com's responsibility for the severe situation I was put in (no hotel room for the night, other hotels were very expensive at the last minute). He tried to gaslight me to think I didn't notice what I'm booking (I certainly did). He claimed a specific term mentioned in the hotel rules means you get whatever is available (where it means you get whatever ROOM is available). Then he tried to claim that I it's a matter between me and the hotel (of course, the hotel claimed it's a matter between me and super.com). I'll never use super.com again.*** Edition, after super.com's comment:What they write is bull****. They throw it all on a "run of house" claim that is farfetched. Why?1. I booked a "Classic room". That's very specific.2. The term "run of the house" was not presented in the booking process.3. The hotel reception clerk said I had a booking for a bed in a dorm room. She didn't say, "That's what's left;" she said, "That's the booking".4. "Run of the house" means whatever room is available. ROOM, not a bed in a common room. It is ridiculous to claim that someone will book a place that ranges from a deluxe room to a bed in a room with five other people. And it's absurd to suggest this option won't be mentioned in the booking process.In conclusion, super.com is a dubious operation that lies to its clients and to the rest of the public and will not hesitate to leave them homeless in a foreign city after they have paid full price. They won't admit their mistake, they won't return money, they'll just give you the lousiest customer service (almost on the level of a bot) and then lie publicly. BEWARE!!
I am extremely disappointed with the service from Super.com. Despite the hotel confirming that my booking was cancelled and the refund was processed on their end, Super has still not issued my refund. I had to follow up multiple times, provide the same information repeatedly, and received no meaningful support.This isn'?€™t the first time I'?€™ve had issues'?€”I even checked out early on previous bookings and faced similar problems. The lack of accountability and poor customer service is unacceptable. I strongly advise others to be cautious when booking through Super.com. If anything goes wrong, don'?€™t expect them to take responsibility or support you properly.
Guys be careful with super + They will charge you $15 Every month and promised you that you will have discount and cashback of 10%, but for real, you will pay more expensive price than regular price visa without Super + if you will check total price from account with super plus and total price from account without super plus you will have price with '?€œdiscount'?€ ? super + more expensive than regular one
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