I booked a hotel room in Antwerp. It was defined as a "classic room". Upon arriving at the hotel, it turned out that though they had my reservation, they didn't know the term "classic room" and claimed I booked a bed in a dorm room, though I certainly didn't, and the price was much higher than just a bed. I told all of this to the chat representative of super.com (they don't have phone service), which was very unprofessional, couldn't get the hotel on the phone till I provided him the correct number and then claimed the mistake was on my part (though the site presented the order as a room and never as a bed in a shared room). He kept asking for "evidence for your claim" though I provided him a copy-paste of my booking (plus he has access to it from his backoffice system). He refused to refund me and dodged super.com's responsibility for the severe situation I was put in (no hotel room for the night, other hotels were very expensive at the last minute). He tried to gaslight me to think I didn't notice what I'm booking (I certainly did). He claimed a specific term mentioned in the hotel rules means you get whatever is available (where it means you get whatever ROOM is available). Then he tried to claim that I it's a matter between me and the hotel (of course, the hotel claimed it's a matter between me and super.com). I'll never use super.com again.*** Edition, after super.com's comment:What they write is bull****. They throw it all on a "run of house" claim that is farfetched. Why?1. I booked a "Classic room". That's very specific.2. The term "run of the house" was not presented in the booking process.3. The hotel reception clerk said I had a booking for a bed in a dorm room. She didn't say, "That's what's left;" she said, "That's the booking".4. "Run of the house" means whatever room is available. ROOM, not a bed in a common room. It is ridiculous to claim that someone will book a place that ranges from a deluxe room to a bed in a room with five other people. And it's absurd to suggest this option won't be mentioned in the booking process.In conclusion, super.com is a dubious operation that lies to its clients and to the rest of the public and will not hesitate to leave them homeless in a foreign city after they have paid full price. They won't admit their mistake, they won't return money, they'll just give you the lousiest customer service (almost on the level of a bot) and then lie publicly. BEWARE!!
