Review Time
The whole team were amazing. they put me at ease and I felt very relaxed. There was complete efficiency and kindness. I would recommend they to anyone. Well done Optical Express Team
It's good to know you were well looked after Patricia, and it means a lot that you'd recommend us.
They Made a Mistake a€“ Now I Need a Second Surgery.I had laser eye surgery at Optical Express Leeds city centre on 21st January 2025. My experience has been awful from the start and is still ongoing.Straight after the surgery, I was in severe pain for nearly three weeks. One of my eyes was blurry from day one. I went to multiple aftercare appointments at their White Rose branch, and every time I was told the blurriness would improve with time. But it never got better.After four months of being dismissed, they finally admitted the truth a€” the surgery didna€™t work properly and I now need to go through a second corrective surgery.This means Ia€™ll have to: a€ ? Close my beauty salon again a€ ? Go through another painful recovery a€ ? Lose more income and clients a€ ? Take more time off for pre-surgery checks, the surgery itself, and follow-up appointments a€” just like I did the first timeHow many more times will I have to go through this? This should have been done right the first time.To make things worse, we sent a formal complaint by email and have had no response at all. No apology, no support, nothing.Optical Express made a mistake and now Ia€™m paying for it a€” with my health, time, and income. I wouldna€™t trust them again, and I strongly advise others to stay away, especially if youa€™re self-employed like me.
Dear Forough,Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasna€™t met your expectations.While enhancement procedures are a recognised and consented part of the treatment journey for a small number of patients, we understand how disappointing it can feel when further care is required. Please be assured that this outcome does not indicate an error in the surgical procedure, but rather reflects the complexity and variability of individual healing responses.Wea€™re committed to supporting you throughout your journey and would welcome the opportunity to discuss your concerns further. You can reach our dedicated Customer Service team on 01236 795 010, or email us at [email protected] Regards,Optical Express
Following an online inquiry Optical Express phoned me at work ,I work nights arranged for follow-up call for afternoon, voicemail left at 11.35 just silence ,text message Optical Express are trying to contact you,I then phoned to complain of the lack of professionalism and couldn't hear the female due a lot of noise of people talking loud over each other in a call centre ,and still never got a quote fro eye surgery
HI,Thank you for taking the time to share your experience, and we're sorry to hear that it fell short of expectations.We understand how frustrating it can be when communication doesn't meet the standard you expect, particularly when youa€™ve taken time to engage with us around a busy work schedule. We apologise for the missed follow-up, the unclear voicemail, and the background noise you encountered during your call.With regard to your request for a quote: wea€™re unable to provide pricing until a patient has attended one of our complimentary refractive consultations. This is because treatment options and costs vary depending on your clinical needs, which can only be assessed by one of our expert clinicians.Wea€™d really value the opportunity to support you properly. If youa€™re willing, please contact us at [email protected] with your full name and contact details, and wea€™ll ensure a member of our team arranges a consultation at a time that works for you a€” with clear and respectful communication throughout.Kind regards,Optical Express
I recently underwent eye lens placement and cataract removal performed by Ms. Mirna Belovari, and I am extremely satisfied with the entire experience. From the moment I arrived, the staff provided excellent service, ensuring that I felt comfortable and well-informed throughout the process.The surgery itself was surprisingly quick and efficient, which helped to alleviate any anxiety I had about the procedure. I experienced very little discomfort during and after the surgery, which speaks volumes about Ms. Belovari's skill and expertise.Overall, I highly recommend Ms. Mirna Belovari and her team for anyone considering eye lens placement or cataract surgery. Their professionalism and dedication to patient care made all the difference in my experience!
It's fantastic to hear how happy you are with the results. Thanks for taking the time to share your experience, and we'll make sure we pass this on to Mirna and the team.
Went for consultation today.I was treated very well.Ibby and Salma were both very knowledgeable and informative. Would recommend to anyone.
It's fantastic to hear that you enjoyed your visit to our Birmingham clinic, and that Ibby, Salma and the team looked after you so well.
Do not use this company. Theya€™re rude (looking at you, Declan), they ignore emails, they promise call backs and never deliver. They tell you to join consultation calls and then never join them and never even apologise. No advertising here :)
Hi Kirsty,We are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Clinical Services team, you can call us on 0141 222 3933. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
Overall experience was very good and surgeon was brilliant to the point of saying my eyes were not ready to have surgery yet, maybe another 5 years. So it was cancelled BUT - be aware that they take a deposit, mine was a ?1000. THEY SAY IT TAKES 28 DAYS TO GET A REFUND, SHOCKING.
Hi Shaun,Thank you for your review. Wea€™re pleased to hear that your overall experience was positive and that you found your consultation with the surgeon helpful and informative. Our clinical teams are committed to ensuring patients receive the right advice a€” even if that means recommending treatment at a later stage, as was the case for you.With regard to your deposit, having reviewed your records, I can confirm that your refund was processed on 6th June 2025. While funds leave our account immediately, it can take up to five banking days for them to appear as available in your account, depending on your banka€™s processing times.We understand that waiting for a refund can be frustrating. Our cancellation and refund policy does state that refunds can take up to 28 working days in total to allow for all necessary checks and processes to be completed. That said, we expect your refund to appear shortly a€” if it hasna€™t already.If youa€™ve not received it after five full banking days, please contact us at [email protected] so we can follow up on your behalf.Kind RegardsOptical Express
Claim your business profile now and gain access to all features and respond to customer reviews.
Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
