Review Time
Thorough exams, professional, caring and respectful staff from front of house, to surgeon. Not cheap but I woukd never risk going out of country like some might. I have had several examinations since surgery and possibly a correction, but no worries - glad I live locally!
Thank you for the review, Trish. It's great to know that our team made you feel reassured and supported. We shall be sure to pass your kind words on to them all!
Laura at the Gyle in Edinburgh was so helpful and fixed my boyfrienda€™s raybans so quickly! She was very friendly and went out her way to help. Thank you!!
Thank you for your review Louise! It's always great to hear how helpful our staff are. If there's anything else you need, please don't hesitate to pop by!
I had a consultation with Optical Express at their skin clinic in Canary Wharf. I was very impressed by the detailed information provided about lens replacement surgery. I was informed that the procedure would take place at their Harley Street clinic in central London. They explained that my natural lenses would be removed and replaced with synthetic ones, and that I would then have 20/20 vision. It all sounded fantastic.After a few follow-up calls from Optical Express encouraging me to go ahead, I decided to proceed with the surgery. Unfortunately, this turned out to be a big mistake.The day after the operation, I contacted them to report black crescent shapes in my vision. I was told not to worry a€” that the brain needs time to adapt to the new lenses, and that this should settle within 4 to 6 weeks.At my one-month follow-up, I explained that the crescents were still very noticeable and concerning. Once again, I was reassured that they would eventually disappear. However, now two months on, the crescents are just as prominent as they were on day one. There has been no improvement at all.At my most recent appointment, I was told that if the issue doesna€™t resolve, they could remove the lenses and replace them with different ones a€” but that I would then need reading glasses. This suggestion is unacceptable to me. I would not risk another surgery on my eyes, and now Ia€™m left not knowing what to do next.I was never warned that this could happen. I paid a significant amount of money to swap one vision problem for another. These crescents create a strange and disorienting sensation a€” almost like being light-headed a€” and they are constantly present.Based on my experience, I would not trust this procedure. If I had known what the outcome would be, I would never have gone through with it.
Hi Gary,Thank you for your feedback. We're sorry to hear you're not satisfied with your experience.We would encourage you to contact our Clinical Services team to discuss any ongoing concerns. They can be reached on 0141 222 3933 or at [email protected] Express
Outstanding patient care from introduction through to post surgery. Heather at Maidstone held my hand throughout, talking me through each step. This gave me the confidence to proceed. Feel 10 years younger, I wished I done it sooner.
We're happy to hear that you had such a positive experience! It's wonderful that you felt supported and confident throughout your journey. Thank you for sharing your feedback; we appreciate it.
This company is unfit to practice. Left me a ?7000 out of pocket and half blind. Please go elsewhere as this company only care about money and do not care about the patient. I had to wait for a year for them to try and rectify botched lens replacement surgery, and they flew a surgeon in from Greece who also botched it. Avoid this company.
Hi Craig,Wea€™re sorry to hear that youa€™re unhappy with your experience.While we do not share your views, please be assured that we are committed to delivering safe and effective surgical care. All procedures are carried out by experienced surgeons in line with strict clinical governance standards.If you would like to discuss your concerns further, our Clinical Services team can be contacted on 0141 222 3933 or at [email protected] regards,Optical Express
Quality service from consultation, surgery and aftercare for cataract surgery at the Belfast branch. Could not fault the experience and would recommend to anybody considering it.
Thank you for your praise and kind comments, Scott. We are delighted to hear you received such excellent care and that everything went smoothly!
Went for Trifocal lens replacement, both eyes costing over a ?7k. Surgery booked in several months prior however 3 days prior to the surgery, the appointment was cancelled due to the surgeon 'URGENTLY'covering another surgery elsewhere, as I wouldnt be able to drive after the surgery both my wife and I had to take a day off work, arrange transport etc not to mention working myself up for both eyes to be operated on for this then to be cancelled at such short notice is really not good, what makes another surgery more important than mine ?? (informed surgeon was covering a different surgery, why ? ) a loss of 2 days pay, anxiouness and stressed about the surgery etc, complaint made and 30 days layer received the below response: I write with reference to your recent communication with our Surgery Support department. I understand that this was due to the rescheduling of your Refractive surgery appointment.With respect to your comments regarding the rescheduling of your surgery appointment, I must inform you that Optical Express is not obligated to out of pocket costs, provide a discount or reimbursement due to the cancellation, rescheduling or relocation of your surgical procedure. I have highlighted the relevant section within your Terms and Conditions document below for reference:a€œThe cost of your treatment does not include, and we are not responsible for providing or for meeting, costs, charges, compensation or expenses relating to the following:a ? Your travel or other extra expenses or loss of income arising from, for example, you taking time off work because your eyes take longer than expected to heal, there is a complication relating to your treatment or to allow you to receive treatment or aftercare.a€ ?a ? Postponement to your surgical procedure or aftercare due to equipment failure, or your specialist refractive optometrist or ophthalmic surgeon being ill or unavailable. If this happens we may rearrange your surgery or aftercare at another optical Express clinic or with another ophthalmic surgeon (or Both)I would like to take the opportunity to offer my sincere apologies for any upset or inconvenience caused due to the rescheduling of your Refractive procedure. We appreciate that this may have caused you undue stress and inconvenience as a consequence. We thank you for your communication and in light of our above response, we consider that we have dealt with your complaint in full. Should you wish to discuss any aspect of my response further please do not hesitate to contact me at your convenience on 01236 795 010.People before signing up for this surgery, please consider the above points, I am very disappointed with this response from Optical Express, and I would advise to look elsewhere if you want to feel a valued customer having spent somuch money with them. Customer services, more like Customer fob off
HI Simon,Thank you for your feedback. We're sorry to learn that you remain dissatisfied following our response to your recent complaint. We understand how frustrating it can be when appointments are rescheduled, and we regret any stress or inconvenience this caused.If you would like to discuss our response further, please dona€™t hesitate to contact us directly on 01236 795 010 or email [email protected] regards,Optical Express
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
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