Review Time
Outstanding Experience with Optical Express a€“ Life-Changing Results!I recently had my eyes done with Optical Express and I honestly couldna€™t be happier with the outcome. I was nervous at first, naturally concerned about the results, but now Ia€™m absolutely ecstatic!From my very first appointment with Carly and Rebekah in the Swansea clinic to the day of the procedure in Cardiff, the entire experience was first class. Every member of staff I met was professional, reassuring, and incredibly friendly.The results? Truly amazing. I now see perfectly without glasses a€“ something I never thought Ia€™d be able to say! The surgeon was exemplary, and the care throughout was top-tier.If youa€™re considering laser eye surgery, dona€™t wait a moment longer a€“ just do it. You wona€™t regret it.#NoMoreGlasses #OpticalExpress #LifeChangingVision
Thank you for the wonderful review, Lisa. It's great to know that our team made you feel reassured and supported throughout your journey with us. The entire clinic team will be thrilled to know that you are so pleased with your new vision!
Really good experience with optical express. I felt very well looked after from the moment I walked in the building. All the staff members at the triangle Nottingham were wonderful in a very calm friendly,atmosphere. I cannot thank my surgeon and his team enough. I have a young family, being able to see my children's faces clearly is an absolute blessing. Lovely clean facilities, my only feedback to improve could be to have a darkened room/area for after surgery recovery. I felt quite light sensitive even with sunglasses on. Thank you all.
Hi there, Joanne. Thank you for taking the time to leave your amazing feedback. We're delighted to hear you had such a positive experience with us. It's wonderful to know you can now see your children's faces clearly. We will be sure to pass on your kind words to the team at Nottingham; I'm sure they will be delighted to hear this. We appreciate your suggestion about a darkened recovery area and will consider this for future improvements. Thanks again, and take care.
The Bearsden branch always delivers remarkable service at every level. I have here every year for five years now and the staff are friendly and professional.
Thank you for your praise and kind comments about our team, Roy. We are delighted to hear you enjoyed your visit and look forward to seeing you again!
Christian was very helpful and put my nerves to rest. I
Hi John, thank you so much for taking the time to share your experience with us. Christian and the entire team in the clinic will be thrilled to hear how happy you are!
Have used The Optic Shop about 15 years now,for purchasing glasses which was alot cheaper than other places i had been looking at. Great communication, easy transaction, good customer service, items as described, 100% recommended always very helpful & superfast getting them back to you. I personally wouldn't go anywhere else. Very highly recommend.
We're happy to hear that you've had such positive experiences with us over the past 15 years. We appreciate your kind words on this review, Do not hesitate to contact us back if you have any concerns.
Had a great experience in the St Enoch Centre branch in Glasgow. Excellent staff who provided a friendly and professional service. Ameeah and Yvonne made the whole experience effortless from start to finish.
It's good to know you were well looked after by Ameenah, Yvonne and the team Michael.
Felt trapped by an appointment. Went on site to book an initial appt to enquire about laser eye surgery, was offered next day appt at 11:05. They wanted a a ?50 hold on a card, okay, so I booked. The purpose of the appt (according to their site) was to find out what the process is, how it all works. I thought it was either an online appointment, or a telephone call. I received a call shortly after from a call centre, informing me that it was an in-person appointment (with no address provided at the time of booking) and that it would last for an hour-and-a-half (also not disclosed at the time of booking). This information was given in the follow up email (sent after I had committed to the a ?50 fee if I didn't attend or if I rescheduled). I complained to the call centre person when they told me this and the reply was 'terms and conditions..' and 'you were sent an email...' Yes, but AFTER I had booked and committed a ?50. If I had known this, I would have booked at the end of the day or at the weekend. They provided a number to customer services and I was able to cancel the appt as I was in the cooling off period (same day). I asked her to add these key details to the website at the point of just prior to booking. I hope they do. If they made people select a branch, it would indicate that it's an in person appt. 90 mins is not a lunch time pop in, it's a proper scheduled appt that requires time off work. They agreed to cancel my appt, but they have lost a customer, I felt trapped and I won't use them now because of this. Pity. Edit: They have since explained that location usually does pop up, (but it didn't for me on this occasion). And they did release the charge, and I appreciate the response, so upgrading the star review.
Hi Marie,Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience left you feeling misled and disappointeda€”thata€™s never how we want a prospective patient to feel when engaging with Optical Express.We appreciate your concerns and absolutely understand the importance of clear and timely communication, especially around appointment format, duration, and the a ?50 no-show policy.However, wea€™d like to clarify that when using our direct online booking platform, patients are in full control of their booking journey. After entering a postcode, the system displays the closest clinics and a list of available appointment dates and times, allowing you to select the option that suits you best. Before confirming the appointment, the website clearly states the need for a card to secure the booking and explains that a a ?50 fee will only apply in the case of no-shows, cancellations, or reschedules within five days. This message appears both at the point of appointment confirmation and again on the payment details page.We appreciate that even with these steps in place, the process still felt unclear in your experiencea€”and we take that seriously. Your suggestion to make the in-person nature and length of the appointment even more prominent during booking is a valid one, and we have shared this with the relevant teams for review as part of our ongoing improvements.We're pleased to hear that your appointment was cancelled without issue, but wea€™re genuinely sorry to have lost your interest as a result of this experience. Should you ever reconsider, we would be glad to provide a more positive and clearly communicated introduction to our services.Kind regards,Optical Express
In response to endless advertising, I responded to an ad claiming free consultation for lens replacement, something I am keen on. These consultations are absolutely NOT free and you are immediately charged a ?50 to book an appointment. I booked an appointment, then realised I had double booked myself (I am post stroke so such mistakes are unfortunately commonplace with me), so called back within 20 minutes - they charged me another a ?50 to move the appointment. I called back so quickly that moving the appointment could not possibly have cost them anything or resulted in a loss. This is a company of bandits, and I was so angered by this that I took the decision to cancel the 2nd appointment because under no circumstances could I agree to any quote for the lens work that they might have offered. Give this company a wide berth, they are nothing short of muggers. I SHOULD have gone to Specsavers!
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
