Optical Express UK

4.3
4.3 from 323 Reviews and Ratings
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Average Rating

4.3

/
5

323 Reviews

5 Star
80%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
13%

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Review Time

Very good very polite great staff very

Very good very polite great staff very good knowledge

5
Date of experience: Mar 11, 2024

Hi there, thanks a lot for providing your positive feedback. We will be sure to pass on your kind words to Cambridge. Take care.

I saw Rebecca at St Enoch Centre in

I saw Rebecca at St Enoch Centre in Glasgow. They were able to slot me in the same day and everyone was so helpful and kind to help deal with the issues I was having. Great experience!

5
Date of experience: Mar 17, 2024

Hi Alissa, we are happy to hear you had a great experience with the clinic staff. and glad to hear your issues were solved efficiently.

Joan Adam
Excellent service

Consultation was efficient and informative. All checks were thorough and conducted with explanation of their purpose and reassurance in a somewhat stressful situation.

5
Date of experience: Feb 25, 2024

Thank you for your kind words about our team, Joan. We are pleased to hear that you found your consultation enjoyable!

I wanted to leave a very positive

I wanted to leave a very positive review. There whole process from start to finish has been amazing. Particularly the after-care which has been prompt and empathetic and always considered my needs. Sue, at the St Albans branch has been amazing providing us with extraordinary customer care and a very personalised service. I couldna€™t ask for anything better. Her demeanour has made us feel settled and relaxed and always knowing what was coming next. Thank you again.

5
Date of experience: Mar 16, 2024

It is fantastic to hear how happy you are, George. We shall be sure to pass your kind words over to Sue and the entire team in the clinic. We look forward to your next visit!

Really nice environment and

Really nice environment and professional staff highly commendable

5
Date of experience: Mar 15, 2024

Thank you for the great review, Chris!

Excellent service from everyone I would

Excellent service from everyone I would highly recommend

5
Date of experience: Feb 22, 2024

Thank you for the fantastic review and recommendation!

Bobby was brilliant

Bobby was brilliant, he gave me clear and measurable feedback which took away the conflicting & confusing worry from my previous surgery follow-up appointments. Much happier now! Highly recommend Brighton Optical Express

5
Date of experience: Feb 21, 2024

Hi Wendy. We're happy to hear that you had a positive experience at our Brighton clinic. It's great to know the feedback provided was helpful and reassuring. Thank you for recommending us!

Optical Express Swansea went far and

Optical Express Swansea went far and beyond yesterday - testing my eyesight for suitability for having multifocal lense replacement surgery - my hubby had had this done 14 years ago and ita€™s been just wonderful - sadly my eyes were not healthy enough - however the doctor took great care and time explaining the reason and the staff were all so so caring and helpful - all in all it was a wonderful experience all be it with sad outcome.

5
Date of experience: Mar 03, 2024

We're grateful for your feedback. We're so glad our team provided caring support and a thorough explanation. We appreciate you sharing your experience.

Had a bit of a rocky start due to a

Had a bit of a rocky start due to a small complication at the start slowing down the recovery time (definitely not helped by other friends who had the "normal" experience of near perfect vision within 48 hours) but the team worked quickly to solve it and a month on I have better than 20-20 vision, no astigmatism and no glasses.Laila was brilliant at keeping in touch, Parmdeep found the issue quickly and got a consultation with my surgeon Saijad within the week and everything after that was just recovery. Would recommend the MK branch to anyone.

5
Date of experience: Mar 01, 2024

It's great to hear how happy you are with the results of your treatment, and the Milton Keynes team will be thrilled to read your review. Please don't hesitate to let us know if you need anything moving forward.

Mr Booth
Outstanding service as always

Outstanding service as always, very friendly, professional, and thorough, explaining each test and its results in clear language.

5
Date of experience: Feb 21, 2024

Hi there, Mr Booth. Thank you for providing your wonderful feedback. We really appreciate you taking the time to leave your kind words, we will be sure to pass them on. Look forward to your next visit. Thanks again and take care.

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Business Details

  • Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express

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