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Optical express in Southampton was my closest branch. Priya and Anita were amazing at my first appointment, putting me at ease and guiding me through the tests.Surgery yesterday with Igor and his team was a straightforward well organized procedure. Check up today and vision is amazing. Thankyou all at Southampton, youa€™re a great team.
Hi David, thank you for sharing your experience with us. We are pleased to hear that your initial appointment was both comfortable and informative. It is wonderful to know that you are satisfied with the results!
Visited Wolverhampton today and was talked through replacement lens surgery with the very lovely Amy, wow so kind knowledgable and welcoming , really put you at ease very impressed
We're so glad you felt welcomed and at ease during your visit.
My husband had his cataract procedure done by optical express , consultation was in Perth , 2 weeks later procedure done in Edinburgh, The staff at consultation to the procedure and the after care was amazing, staff so friendly , very informative, surgeon was amazing , check up following day in Edinburgh was thorough, I would highly recommend optical express. My husband cana€™t believe how clear he could see the same night , everything went so smoothly ,
It's fantastic to hear how happy your husband is with the results of his surgery Nancy. We'll make sure we pass your kind words on to the teams in Perth and Edinburgh.
Every member of staff from the receptionist to the surgeon were brilliant both at Leicester and Nottingham.My eyesight after two days is remarkable.Would recommend Optical Express
It means a lot that you'd recommend us Robert, and we're thrilled that you're so happy with the results!
Thank you so much to Dr Ayoubi and his team. I had the most fantastic experience this week for my LASIK surgery in Southampton. Everyone was so friendly and reassuring and Dr Ayoubi was so lovely. I am very pleased so far with my result and would recommend them to anyone considering the surgery! Thank you!
Thank you for sharing your experience with Dr. Ayoubi and our team, Catherine. We are delighted to hear that you are pleased with the results of your surgery and that you would recommend us!
Consultation with the Leicester team was very helpful and informative, they made me feel at ease and spoke through all my options with me. I was then booked into for the procedure itself with the Nottingham team, again the practice was clean, professional and efficient. All the staff ensured I was comfortable and at ease at all times. Highly recommend both teams to anyone thinking about having the procedure themselves!!
Thank you for sharing your experience with us, Grace. We are delighted to hear that you are pleased with the results of your surgery and that you would recommend us!
Booked in for surgery at Edinburgh clinic on 21/7/25. @1230pm. Turned up on time only to be told by reception staff that we are tardy today, not what I want to hear when Ia€™m having eye surgery.She then informed me instead of 2 hours in the clinic it would be 3, at this point she knew but did not inform me the surgeon had missed his flight and was running late.I ended up being in the clinic for 6 hoursI live 20 mins from the clinic, I could easily have been phoned and told to come in later.All in all the place seemed chaotic with no communication from the staff regarding how long we were being held back for.I had 3 people waiting to see how I got on as they were contemplating the same procedure.Safe to say I have encouraged them to look elsewhere!
HI Mike,Thank you for taking the time to leave your feedback. Ia€™m truly sorry that your experience at our Edinburgh clinic on the day of your surgery did not meet your expectations, especially at such an important and understandably anxious time.You're absolutely right that clear communication and reassurance are vitala€”particularly when delays occur. While we did encounter unforeseen challenges on the day due to the late arrival of the surgeon, I appreciate that this was not effectively explained to you at the outset, and that the situation felt disorganised and lacking in transparency. That is not the standard we strive to maintain.That said, I would like to reassure you that every effort was made by the clinical and support teams to ensure that all patients received their treatment as planned. Our team remained on site late into the eveninga€”until 10pma€”to avoid cancelling any procedures and to ensure everyone who attended could be treated safely and with the appropriate level of care.We understand that you live nearby and could have been contacted to arrive later, and this feedback has been taken seriously. We are reviewing how we communicate with patients in real time when delays occur, so that we can offer more considerate and flexible updates in the future.Thank you again for your candid reviewa€”it helps us improve. I do hope the outcome of your surgery has been positive, and should you or your friends wish to revisit a conversation about vision correction in the future, wea€™d be happy to speak with you directly.Kind regards,Optical Express
Brilliant service from Nottingham Optical Express and all the staff, discharged to great eyesight really pleased I had the treatment '?Ÿ˜ ?
Thank you for taking the time to share your experience, Paul. We are pleased to hear that you received excellent care from the team in Nottingham. We look forward to welcoming you back soon!
I am so disappointed in the service provided in Cardiff. My surgery was booked for this Thursday then I was contacted Monday late afternoon informing me I had to go to a last minute check up Wednesday afternoon and apologies for late notification. When I explained that I could only get there after 4pm due to work commitments they cancelled my surgery. I've organised my month around this, how can this be good customer service?
Hi Sarah,Thank you for sharing your feedback.Wea€™re sorry to hear about the inconvenience you experienced surrounding your surgery and the late notice of the pre-surgery check-up. We do understand how disruptive this must have been, especially when youa€™ve taken time to plan around your original surgery date.To ensure the highest standard of care and safety for every patient, ita€™s essential that all necessary clinical checks are completed in advance a€” and on occasion, this can mean short-notice appointments. That said, we always aim to give as much notice as possible and appreciate that this wasn't the case for you.Wea€™ve shared your comments with the Cardiff clinic team so they can review how this was handled and look at ways to improve the experience moving forward.If youa€™d like support rebooking or want to speak with someone directly about your case, please dona€™t hesitate to contact us at [email protected] with your name, date of birth, and a contact number.Kind regardsOptical Express
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
