Review Time
The whole experience was excellent .The staff couldna€™t have been more helpful and experienced in every aspect from the initial eye test through to the surgical procedure and aftercare.I would recommend Optical Express to anyone who would like to have the freedom of perfect vision without the aid of glasses..
Wow, Paul! Thanks for taking the time to leave your amazing feedback. We really appreciate it. We are thrilled to hear how well your whole experience has gone. Your recommendation is truly invaluable. If you need any further support, please don't hesitate to reach out. Thanks again and take care.
Very Disappointed a€“ Long-Time Customer Let DownAfter over 15 years of loyal service with Optical Express, Ia€™m incredibly disappointed with the decline in customer care, particularly at the White City (Shepherda€™s Bush) branch. I recently went to collect my glasses and was met with a lack of basic service. A new receptionist seemed unsure of the process, and after waiting 10 minutes, I was simply handed a box containing my glasses with the vague instruction, a€œTherea€™s a mirror over there if you want to try them on.a€ ?There was no optometrist or trained staff to ensure the glasses fit properly or to check the prescription accuracya€”something Ia€™ve always valued in the past. I even had to ask for a bag on the way out, which felt like an afterthought.Sadly, the attention to care and customer experience that once set Optical Express apart seems to have completely eroded. I will be taking my business elsewhere from now on. This is my 4th review over the past 2 weeks. no-one form the store has called
HI,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
I had my first consultation for eye surgery. This involved a very thorough eye test. All options were explained very clearly. Staff were very knowledgeable and informative. I felt under no pressure to make any commitment and have come away with all the information I need to make a decision.
We appreciate you sharing your feedback regarding your consultation. It's great to hear the eye test was thorough and the options were clearly explained. We're glad you felt informed and unpressured, allowing you to make a decision.
Looked after brilliantly, prior to, during, and after my cataract surgery. Everything was so well explained and the procedure on the day was over in no time. My eyesight is so much better. I wish I had done this sooner.
We are delighted to hear that you are so pleased following your cataract surgery, Andrew. It is wonderful to know that you received exceptional care and that the procedure went smoothly!
Lack of communication is the reason I have scored 3 stars. My experience, taken in for the lens replacement 3 hours after appointment time, with no communication regarding the delay. This caused some nerves apprehension and irritation between the waiting patients.Happy with final results though.
Hi Renee,Thank you for sharing your feedback.I'm really pleased to hear that you're happy with the final results of your lens replacement a€” thata€™s ultimately what matters most. That said, I completely understand how frustrating it must have been to experience such a long delay without clear communication on the day.We know that uncertainty before a procedure can add unnecessary stress, and it's our responsibility to keep patients informed if things arena€™t running to schedule. Your comments have been shared with the clinic management team so that we can address how we handle delays more proactively moving forward.Thank you again for your honest feedback a€” and wea€™re genuinely glad to hear youa€™re happy with the outcome.Best regards,Optical Express
Had my replacement lense surgery on 10 of July at Southampton which was a very smooth and successful experience. If your thinking about having your eyes back to how they should be get the surgery done, ita€™s painless and your vision is 20-20 on the same day of the op. I went in at 11am and was out at 12.30 on my way home.Sight is a little blurry first 4-5 hours but you can still see, then after a nights sleep your eyes are HD and you can see so much better, ita€™s the best investment Ia€™ve ever done and I can honestly tell you it really is painless, no irritation in the eyes or soreness, feels like youa€™ve never had it done. No more glasses for reading or driving or watching tv, everything is clear and defined. So pleased about having my sight restored for the rest of my life.Thank you Optical Express
We're thrilled that you're so happy with the results Simon. As you'll know yourself, hearing from other patients can be extremely helpful, so we appreciate you taking the time to share your experience.
After an initial consultation for laser surgery I was told that lens replacement was the only option. This was around double the price of the laser surgery. So far so good but obviously disappointed about the large increase in outlay. I paid a significant deposit on the day and since have decided to wait and have further discussions. After more than a month of trying to have my deposit returned to me I am no further forward. Be careful if paying a deposit.
Dear Cooper,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
Ita€™s quite a daunting decision to make the step towards having anything done with your eyes but as soon as I arrived at Optical Express in the White Rose Centre I was given a very warm welcome and offered a cup of coffee and a biscuit.Then I met Kerry who was a very professional and captivating lady who carried out my full eye examination with her assistant Sofia, Kerry was very informative about the examination and lens replacement process.Kerry is a very interesting lady who told me all about her interests in sharks during and after my eye examination, I too have a great passion for most things especially sharks and fishing.
Thank you for the review, Mike. We appreciate your wonderful feedback and are so glad you felt welcomed at our White Rose Centre clinic. We will certainly share your comments with Kerry, Sofia, and the entire team!
Had laser eye surgery at the Glasgow branch and it was a pleasure. I was kept well informed and any questions I had were answered. On the day of the surgery I was well taken care of and made as comfortable as possible.All the staff were very friendly and knowledgeable.Would highly recommend this branch to anyone and I will certainly be continuing to use them in future.
Hi Callum, thank you very much for your great review of our clinic in Glasgow. We are delighted to read how happy you have been with the service you have received. I am sure that the team in the clinic will be very happy to hear how pleased you are. Please don't hesitate to reach out if there's anything additional we can do for you.
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Leading laser eye surgery provider with world class technology and offer lens surgery, cataract surgery, glasses, and contact lenses | Optical Express
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